Proximus Assist & Care offer you a collection of service options from which you can flexibly choose the best match for your business needs. That way, you ensure your business continuity and reduce the risk and unexpected cost of downtime.
We deliver our Assist & Care services on
Our certified architects identify the best fit for your environment. They will develop the right design, both for telecom and IT solutions, ensuring an optimized infrastructure to deliver the highest value.
Our project managers take care of complex implementations within the agreed timing and budget constraints. Acting as the focal point between the customer, subcontractors and suppliers.
Our qualified engineers carry out technical implementation activities such as staging, physical installation, configuration, activation, and testing.
Our service desk is available 24x7 and deals with your call, whether something is wrong or you simply require information.
Our reactive care services are all about having the right spare parts on site on time. Once a problem has been diagnosed, we send a spare part on site.
With configuration management, we keep your equipment in shape. Versioning and licensing of software, software updates and upgrades, backup and restore, changes, equipment lifecycle management and parameter configuration can all be managed by us.
With Proactive monitoring services, our engineers can monitor each individual part of your infrastructure, detect an incident and react before it can hurt your business.
With Service Management, our experts provid day-to-day operational contacts as well as reporting analysis and advice.
Project on-time delivery
Project management customer satisfaction
SLA respect for incidents
Service management satisfaction
Turning around the role of IT from cost center to business enabler is the mission of CIO Christophe Vanneste at Mensura. A large outsourcing contract with Proximus fits perfectly within that strategy.