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Conditions

Free installation: value of the installation: €289 VAT excl. Valid for each activation of a Bizz All-in Fiber or Bizz Office Fiber pack. If you opt for a pack Internet Fiber + mobile + TV or Internet Fiber on its own, an installation fee of €48,76 VAT excl. will be billed for a new installation. This includes the standard installation and, additionally, the remote activation and configuration of MyProximus, OneDrive for Business, domain name (DNS), mailboxes and Bizz Office Switch by ICT experts. Bizz All-in and Bizz Office are not compatible with the options Family Calls, Bizz Mobile Community, Proxi Replace and Proxi Duo. A maximum of 10 SIM cards.

Unlimited calls with Bizz Office and Bizz All-in: Unlimited national fixed-to fixed calls valid from one fixed telephone number. Unlimited calls to mobiles in Belgium from one fixed telephone number, with a limit of 1,000 minutes per month, per telephone number. Beyond 1,000 minutes, you pay the standard rate.  

Unlimited national/international calls: option to call any fixed number abroad from your landline (United States, Canada, France, Germany, Morocco, Turkey, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, United Kingdom, Sweden, Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland). This is valid 24/7 (with a maximum of 1,000 call minutes per month). Beyond 1,000 minutes, you pay the standard rate. If you have Happy Time International, you will pay the Happy Time International rate once you exceed the 1,000 minutes.

Guaranteed same-day restoration of your Internet access, telephone line and TV if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If it cannot be restored within the indicated timeframe, we will temporarily restore it via the 3G/4G network. Guaranteed restoration of the telephone line: only applicable to the Phone Line and ISDN-2 Standard or TWIN lines.

Call forwarding: except for marketing or special numbers. Billing according to the customer's rate plan.

2nd SIM card included in Bizz All-in: if the volume is used up: €0.083 per additional MB.

The TV offer and on-demand programs of Proximus TV may be shown only in the customer's private circle. For more information about the availability of Proximus TV, HD coverage, the possibility of connecting several TV sets or the channel and channel package offering per region, see www.proximus.be/tv. Blockbuster with Bizz Office and Bizz All-in: for Packs with a "free movie" entitlement, the customer can choose one film per month from an exclusive catalog. The customer can rent the free movie any time during the month. Once the customer rents the movie, he has 48 hours to watch it. Any unused free movie cannot be carried over to the next month.

TV Replay and TV Replay+: since 01/06/2015, TV Replay has been free of charge for customers who opt for or already have Bizz Office or Bizz All-in (or a Proximus Pack since 2012). The availability of TV programs via TV Replay depends on the television channels and whether or not they have received the authorizations to broadcast the programs in that way. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available on TV Replay on Proximus TV and the Proximus TV app, and the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.

Netflix: when you choose to include Netflix in your pack, the Netflix subscription fee (currently €9.91 per month for the Netflix Standard subscription with 2 concurrent streams, €13,91 for 4 screens and €5,91 for 1 screen) will be included in your Proximus bill/invitation to pay. You get a monthly discount of € 1,65 excl. VAT on your Pack. All prices are VAT excluded. Follow the instructions set out on our website www.proximus.be/iwantnetflix to activate your Netflix subscription. The Netflix subscription fee will be included in your Proximus bill/invitation to pay. TV offers technically simplified access to Netflix via the decoder. The Netflix subscription is separately cancellable at any time. Netflix price plans subject to change. More info: www.netflix.com/termsofuse. The Netflix service and all the content that is watched through the service is only for your own personal and noncommercial use. You agree not to use the service for public impressions.

Bizz Mobile in Pack: the Pack advantages remain valid as long as the customer keeps his mobile subscription.
For more information about the quality, coverage and speed of our mobile network, please check www.proximus.be/quality.

Bizz Mobile XL Unlimited : You have 25 GB in Belgium and 22 GB traveling in the EU* to surf at maximum speed. Once your 25 GB / 22 GB is used up, you have unlimited data to surf at reduced speed (512 Kbps) in Belgium / at maximum speed at the price of € 0,0059/MB excl. VAT traveling in the EU*. This This price changes to € 0,0045/MB excl. VAT as from 01/01/2019.

Calls and texts: in Belgium, to all mobile and fixed networks in Belgium, except for premium numbers (voting, 0900, etc.). On the move in the EU*, for calls and texts to all fixed and mobile networks of the EU*, except for premium numbers (voting, 0900, etc.) and except unlimited texts from Belgium to other EU countries. Per-second billing from the 61st second. Unlimited texts in Bizz Mobile XL: unlimited texts from EU countries (except for Belgium) to EU countries. Unlimited use valid only for personal use in accordance with the general terms and conditions. Mobile Internet: the mobile data included in the bundle is only valid within the EU*. In-bundle and out-of-bundle usage is billed per 1 KB.

Favorite app: all Bizz Mobile subscriptions in a Bizz All-In Pack include unlimited use in the EU* of an app chosen from a predefined list. The customer can only choose one app and can only change it once a month in MyProximus.

Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €49.59 excl. VAT.  If he wishes, the customer can unblock the service by contacting our customer services. Limits may apply for certain apps. More information on www.proximus.be/support. The general terms and conditions remain applicable. Proximus has made a selection of the most popular apps around. Proximus reserves the right to modify the offer with two months' notice.

Once your subscription credit has been used up, calls and data will be billed according to the applicable rate plan: out-of-bundle rates for calls to mobiles in Belgium with Bizz Mobile S or M: €0.14/min. Out-of-bundle rates for mobile Internet: €0.05/MB. Unused MB or minutes are not carried over. Roaming use in the EU* is valid for non-abusive use in accordance with the general terms and conditions. Preferential rates to foreign countries: Proximus Calls to All Countries is included in all Bizz Mobile L and XL subscriptions. More information.

The Bizz Data & International Calls option is not compatible with the following roaming options: Proximus International Calls, Vodafone Eurocall, Bizz Mobile Europe, and Bizz Mobile Europe+.

Mobile Coverage Extender is only included for customers who have a Bizz All-in with Bizz Mobile XL. All other customers have to pay €4,13/month. Maximum 1 Mobile Coverage Extender per customer after a checkup of the network of the customer by a Proximus technician, with a new installation or a visit at home (Happy House). For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www.proximus.be/mobilecoverageextender.

Wi-Fi Extender Starter Kit in Bizz All-in: The Wi-Fi Extender Starter Kit (value: €82,64 – incl. Recupel charge) is only included for customers who have a Bizz All-in with Bizz Mobile XL. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer after a checkup of the network of the customer by a Proximus technician, with a new installation or a visit at home (Happy House).

*Usage for roaming within the European Union (+ Iceland, Liechtenstein and Norway), for a usage without abuse, in accordance with the terms and conditions.

1 Guaranteed same-day restoration of your Internet access, telephone line and TV if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If it cannot be restored within the indicated timeframe, we will temporarily restore it via the 3G/4G network. Guaranteed restoration of the telephone line: only applicable to the Phone Line and ISDN-2 Standard or TWIN lines.

2 Fixed Internet: unlimited volume: for personal use only, in accordance with the General Terms and Conditions of Proximus. If the client has used up his monthly volume included in his Internet subscription, but has not ordered Extra Volume, he will be able to surf back at normal speed as from the first day of next month. More info about our Internet policy (.pdf)

3 Internet speed: the effective speed experienced by the customer depends on the computer installation and, in exceptional cases, on the general use.

4 Option only available in fiber city center zones.

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