Log in
Yes, you need to take all Proximus devices and cabling with you when you’re moving.
Moving your business?
A worry-free experience
A few clicks and all will be arranged!
Select the move adapted to your situation
Move your Internet, landline, TV (and mobile)
Give notice of your move 6 weeks in advance. The technician will make sure all is installed when you’re moving your offices.
Move fee: €48.76 1
Only a mobile subscription
Changing your billing address is dead easy and free, via MyProximus. Only for customers with a mobile subscription that’s not managed through a company or third party.
Building or renovating?
Connect your new business location to the Proximus infrastructure during the building/renovation phase!
What's included in the move fee?
Full installation by an experienced technician
Installation of the Proximus connection
Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
Installation and configuration of the modem, including securization and Wi-Fi
Installation of the TV decoder + small demo
Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
Installation of an e-mail address and an alias on 1 PC
Configuration of your My Proximus account
Mobile coverage check
Continue surfing, calling with customers and watching TV without worries
Keep on surfing
For free via Smart Wi-Fi or Wi-Fi Hotspots or on other devices by using your smartphone as a mobile access.
Stay available
Divert incoming calls to another phone or smartphone.
Don't miss your program
With your Proximus TV comes the free Proximus TV app to watch TV on your computer, tablet or smartphone.
Test your Internet and TV possibilities
What is the speed, the amount of TV's and the technology you can get at your new address?
Practical topics
- Do I move the Proximus devices?
- How will I stay updated about my move?
You’ll find info about your move in the MyProximus app, if you are the account administrator. It’s possible to consult or modify your appointment there.
We will also proactively communicate:- Confirmation of your move request via e-mail
- 2 days before your actual move, we text you
- 30 minutes before arriving, the technician calls to confirm his visit
- During the installation, the technician is available for questions
- No cabling? Check our wireless solutions
Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
- Need a better mobile coverage at the office?
You’d like to benefit from a better mobile coverage in your home? Consider it done with the Mobile Coverage Extender!
- All is easier with the electronic bill
Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!
-
Footnotes
1 The rate for a standard installation is €48.76, including different elements:
- Installation of the Proximus connection
- Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
- Installation and configuration of the modem, including securization and Wi-Fi
- Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
- Installation of an e-mail address and an alias on 1 PC
- Configuration of your My Proximus account
- Mobile coverage check
- Installation of the TV decoder + small demo
You already have specific solutions for your professional activities, or plan to activate them (Bizz Call Connect, telephone exchange, LAN/WAN network, etc)? Your Bizz Expert can help, he/she gives you all needed info about costs and installation.
The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).
For extra costs like connect your home to the cabling in your street,… your Bizz Expert will provide an estimation or offer of the costs.