You are customer and moving?

Plan your move online

in three easy steps

Your move is an important milestone in your life. We aim at making this a care-free experience for you.
Your Internet, landline and Proximus TV will be installed in your new office.

Move info

How much will your move cost?

Internet, landline and TV

Moving all your products now costs only €48,76 for the installation and activation. A Proximus technician will install everything at your new address, this service is included in your move fee1.

Fill out the form

Moving is easy: fill out the form and we’ll contact you!

Other products?

You currently have products that are specific for your professional activities (telephone exchange, LAN/WAN network,…) or you would like to add them?
Get in contact with our Bizz Experts and get the best advice.

Get assistance

You prefer to have the assistance of one of our agents? We’ll gladly help you!

Bizz Expert

You would like to discuss your needs with a local Bizz Expert?

Remain accessible

during your move

And your business continues as usual!

  • Forward your incoming calls to another telephone number or your mobile phone.
  • Thanks to PhoneMail, listen to your messages on your landline or your mobile phone.
  • Remain accessible on your mobile phone, with our mobile telephony solutions and mobile internet.
  • As a customer with a mobile subscription (not managed through your company or third party), you can easily change your address online.
  • Your Bizz Expert will gladly advise you about the best solution to stay available for your customers. Don’t hesitate to share your business needs with him/her.

Some information that might help

Tips and tricks

Frequently asked

How will the installation of your Internet and TV take place?

As soon as you send your order, we remotely check your technical situation.

  • If a visit by a technician is required, we will arrange that appointment when it best suits you. And no worries: for the installation, you can count on the expertise of our technicians without extra costs!
  • If the infrastructure at your new home is ready to use, you can connect the devices yourself using the installation guide… or request a technicians help to finalise the installation.
Your mail and bills at your new address

Don’t forget to request a mail forwarding to make sure no bill gets lost and cause deactivation of your services. Or choose for an electronic bill!

​General conditions

1The rate for a standard installation is €48,76, including different elements
  • Installation of the Proximus connection
  • Installation and configuration of the modem, including securization and Wi-Fi.
  • Cabling (max 50 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
  • Configuration of a PC to access internet (using a cable or a built-in wireless card)
  • Installation of an e-mail address and an alias on 1 PC
  • Installation of the TV decoder + small demo

The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer, …).

If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connecton between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.


Our Bizz Experts are at your disposal. Choose your contact mode.

  • Contact a Bizz Expert on 0800 55 500Mo - sat : 08:00 - 22:00

  • Chat with a Bizz Expert on this website

    Chat with a Bizz Expert on this websitenot available at this moment