×
×

Unlimited fixed calls and surfing for your business

Bizz Office Fiber for your business

Frequently asked questions

Proximus TV

How do I activate Netflix on Proximus TV?

Once Proximus TV is installed at your home, go to www.proximus.be/iwantnetflix and follow the procedure to activate Netflix as TV bonus.

I want to connect Proximus TV to more than 1 TV

No problem! Simply order your Bizz Office and during the product configuration you’ll be able to add up to 2 extra decoders. For each extra decoder you pay €5/month.

Conditions

Footnotes

1. Internet speed : the download speed in your home will depend on your IT installation and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/internetspeed to discover the surfing speed in your home.

2. Same day repair of your Internet connection, phone line and tv If you call before 5 p.m. on a working day or before 1 p.m. on a Saturday

Bizz Office

Free Bizz installation by a technician (worth €48.76) for new customers with a Bizz Office (team) or Bizz All-in (team) Pack.This includes the standard installation and, additionally, the remote activation and configuration of MyProximus, OneDrive for Business, domain name (DNS), mailboxes and Bizz Office Switch by ICT experts. Bizz All-in and Bizz Office are not compatible with the options Family Calls, Bizz Mobile Community, Proxi Replace and Proxi Duo. A maximum of 10 SIM cards.

Unlimited calls with Bizz Office and Bizz All-in: Unlimited national fixed-to fixed calls valid from one fixed telephone number. Unlimited calls to mobiles in Belgium from one fixed telephone number, with a limit of 1,000 minutes per month, per telephone number. Beyond 1,000 minutes, you pay the standard rate.

Unlimited national/international calls: option to call any fixed number abroad from your fixed line (United States, Canada, France, Germany, Morocco, Turkey, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, United Kingdom, Sweden, Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland). This is valid 24/7 (with a maximum of 1,000 call minutes per month). Beyond 1,000 minutes, you pay the standard rate. If you have Happy Time International, you will pay the Happy Time International rate once you exceed the 1,000 minutes.

Guaranteed same-day restoration of your Internet access, telephone line and TV if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If it cannot be restored within the indicated timeframe, we will temporarily restore it via the 3G/4G network. Guaranteed restoration of the telephone line: only applicable to the Phone Line and ISDN-2 Standard or TWIN lines.

Call forwarding: except for marketing or special numbers. Billing according to the customer's rate plan.

2nd SIM card included in Bizz All-in: if the volume is used up: €0.083 per additional MB.

The TV offer and on-demand programs of Proximus TV may be shown only in the customer's private circle. For more information about the availability of Proximus TV, HD coverage, the possibility of connecting several TV sets or the channel and channel package offering per region, see www.proximus.be. Blockbuster with Bizz Office and Bizz All-in: for Packs with a "free movie" entitlement, the customer can choose one film per month from an exclusive catalog. The customer can rent the free movie any time during the month. Once the customer rents the movie, he has 48 hours to watch it. Any unused free movie cannot be carried over to the next month.

TV Replay and TV Replay+: since 01/06/2015, TV Replay has been free of charge for customers who opt for or already have Bizz Office or Bizz All-in (or a Proximus Pack since 2012). The availability of TV programs via TV Replay depends on the television channels and whether or not they have received the authorizations to broadcast the programs in that way. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available on TV Replay on Proximus TV and the Proximus TV app, and the specific terms and conditions, can be found on www.proximus.be/tvreplay.TV Replay is not available for Scarlet customers.

Content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. To add Netflix as favorite TV bonus, you must (re)activate your Netflix streaming subscription (also if you are an existing Netflix subscriber) by following the instructions set out on our website www.proximus.be/iwantnetflix. When you choose to include Netflix in your pack, the Netflix subscription fee (currently € 9.99  per month for the Netflix Standard subscription with 2 concurrent streams) will be included in your Proximus bill/invitation to pay. The Netflix subscription is separately cancellable at any time. A Netflix compatible device (Proximus TV offers technically simplified access to Netflix via the decoder) and broadband Internet connection are required to watch Netflix instantly. Netflix price plans subject to change. For all details on the generic conditions of Netflix see www.netflix.com/termsofuse. It is possible to sign up until 15 September 2017. Proximus reserves its right to prolong the offer or stop it before. The Netflix service and all the content that is watched through the service is only for your own personal and noncommercial use. You agree not to use the service for public impressions.

Favorite app: every Bizz Mobile subscription in a Bizz All-in Pack entitles the customer to an unlimited volume of data in Belgium for using an app of his choice from a defined list. The customer can only choose one app and can only change it once a month via MyProximus. Limits may apply for some applications. More information is available on www.proximus.be/support.

Protective measures: to avoid bill shocks, the service is blocked if the customer exceeds his bundle limit by €49.60. If the customer so wishes, he can unblock the service by contacting the customer service. The general terms and conditions of the apps apply. Proximus makes a selection from among the most popular apps around. Proximus reserves the right to modify the offer with two months' notice.

Bizz Mobile in Pack: the Pack advantages continue to apply for as long as the customer keeps his contract.

Promotion conditions

Offer valid from 02/05 to 30/06/2017 for customers who do not yet have Internet through Proximus and who opt for Internet in a Bizz All-in or Bizz Office. Cannot be combined with other promotions except current promotion of a combined offer of a smartphone with a mobile phone tariff plan. Bizz Install: The installation by a technician (of a value of €48,76) and remote configuration of your Bizz Office Switch, OneDrive and e-mail is included for all new internet customers with a Bizz Office or Bizz All-in Pack.