Yes, certainly. You can easily add, remove or change an option directly in MyProximus.
If you benefit from a joint offer (mobile subscription + smartphone), you will keep your promotion (the conditions and number of products must remain the same). Some promotions are compatible with Bizz All-in Fiber, others are not. To find out whether you can keep your promotion, don't hesitate to call us at 0800 33 007 in the case of an existing building or zoning or at 0800 33 234 in the case of a new build, or alternatively drop in to see one of our Bizz Experts in a Proximus Shop near you.
The installation of your Fiber pack is completely free of charge (value: € 48.76, excl. VAT), as is the installation of your fiber connection point in your company (value: €74.38, excl. VAT).
When ordering your pack, you can schedule an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products. This date will depend on the products chosen, the products already present at your address and the availability of our technicians.
The most advantageous option is to switch to a Bizz All-in Fiber pack. This way you'll benefit from a more attractive price than if the subscription was outside a pack. For this, Bizz All-in Fiber pack by adding up to 10 mobile subscriptions to it. Once your order has been validated, your Bizz Office Fiber pack will be automatically converted into a Bizz All-in Fiber pack. It's quick and dead simple!
When you become a Bizz All-in or Bizz Office Fiber customer and we activate your mobile subscription(s), WhatsApp is activated by default as your favorite app. You can change your favorite app once a month via the MyProximus app or via our website.
As a Bizz All-in or Bizz Office Fiber customer, international calls to landlines or mobile numbers are free of charge, including in the evening and on weekends. Do you want to make calls or surf with your smartphone while abroad? Roaming in the European Union (EU) is free of charge. For countries outside the EU, please consult our roaming rates using our practical tool!
The unlimited data volume for your favorite app is valid in Belgium and within the European Union, plus in Iceland, Norway and Liechtenstein.
No, the mobile data volume is valid only for one mobile subscription.
The first decoder is always included in your Bizz All-in or Bizz Office Fiber pack. Do you want to get an additional decoder? When configuring your pack, you have the option of adding up to 3 additional decoders. The price amounts to €6 per month per additional decoder.
Your Bizz All-in or Bizz Office Fiber pack gives you access every month to a gift movie which you can choose from a movie catalog that is updated regularly. To find this catalog, use your remote control to click "On demand" > "Movies" > "Gift movie".
It's quick and easy. Follow the procedure set out here here.
Thanks to the Proximus Pickx app, you can program or cancel a recording anytime you want, no matter where you are! If you don't yet have this app, install it now!
The TV offering and on-demand programs of TV and Netflix are reserved exclusively for personal, non-commercial use. As such, you agree not to use these services for public screenings.
If you order a Bizz All-in or Bizz Office Fiber pack with smartphone via our website, your new phone will be delivered free of charge to your home address. When ordering, you have the possibility of choosing the smartphone delivery date, which cannot be later than 30 days after your pack installation date. However, you will need to allow for at least 4 working days between your order and the delivery date.
No, unfortunately that's not possible. Your smartphone will be automatically delivered to the address you gave for the installation of your Proximus products.
Yes, you must be at the installation address in person to take delivery of your smartphone and sign the delivery note. If, for whatever reason, you are unable to be at home, you can authorize someone else to act on your behalf. For this, you'll find a form of proxy on www.proximus.be/mandate. Please print out, fill in and attach the form to a double-sided photocopy of your identity card, which you should give to the person who will be present on the delivery date.
If you order a Bizz All-in or Bizz Office pack with smartphone, you will be billed for the smartphone on your first Proximus invoice. You do not, therefore, have to pay anything when the smartphone is delivered to your address.