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Frequently asked questions

Bizz All-in and Bizz Office Fiber

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Back to the pack composer

Becoming a customer

I'm currently with another operator and would like to switch to a Bizz All-in or Bizz Office Fiber pack. How do I go about it?
  1. If you haven't already done so, check whether fiber is available at your address.
  2. Is it available? In that case, simply compose your Bizz All-in Fiber or Bizz Office Fiber pack. If you would like to keep one or several mobile phone numbers, you'll need to opt for a Bizz All-in Fiber pack and add as many mobile phone subscriptions to it as you want at the configuration stage (e.g. to keep 2 numbers, add 2 mobile subscriptions to your pack).
  3. Once you have configured your pack, you'll be invited to finalize your order online and set up an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products.
  4. At the same time, make sure you don't forget to write your letter of termination to your current operator.
  5. Once your order has been validated, your mobile number(s) will be automatically linked to your new Fiber pack. They will be activated upon receipt of your SIM card(s).
  6. As soon as our technician has visited you to install your fiber connection point and activate your products, you can start to enjoy all the advantages linked to your Fiber pack! From that moment on, you'll also have the opportunity to log in to MyProximus to view all your products and options.

Switching to a Fiber pack

I'm already a Proximus mobile customer but don't have any fixed products (internet, TV, landline) and I would like to switch to a Bizz All-in or Bizz Office Fiber pack. How do I go about it?
  1. If you haven't already done so, check whether fiber is available for your home.
  2. Is it available? In that case, simply compose your Bizz All-in Fiber, Bizz Office Fiber pack. Please note that if you want to keep your current mobile number(s), you will need to opt for a Bizz All-in Fiber pack and add your mobile subscription(s) to it at the configuration stage (e.g. if you want to keep 2 mobile numbers, add 2 mobile subscriptions to your pack).
  3. Once you have configured your pack, you'll be invited to finalize your order online and set up an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products.
  4. Once your order has been validated, your mobile number(s) will be automatically linked to your new Fiber pack. They will be activated upon receipt of your SIM card(s).
  5. As soon as our technician has visited you to install your fiber connection point and activate your products, you can start to enjoy all the advantages linked to your Fiber pack! From that moment on, you'll also have the opportunity to log in to MyProximus to view all your products and options.
I already have a Proximus pack and would like to switch to a Bizz All-in or Bizz Office Fiber pack. How do I go about it?
  1. Simply compose your Bizz All-in Fiber or Bizz Office Fiber pack. Please note that if you currently have one or several mobile subscriptions and you want to integrate them in your new pack, you will need to opt for a Bizz All-in Fiber pack and add your mobile subscriptions to it at the configuration stage (e.g. if you would like to keep 2 mobile numbers, add 2 mobile subscriptions to your pack).
  2. Once you have configured your pack, you'll be invited to finalize your order online and set up an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products.
  3. As soon as our technician has visited you to install your fiber connection point and activate your products, you can start to enjoy all the advantages linked to your Fiber pack! From that moment on, log in to MyProximus to view all your products and options.
I already have a Proximus Bizz All-in or Bizz Office Fiber pack and want to add an option to it, remove an option from it or change one of my current options. Is this possible?

Yes, certainly. You can easily add, remove or change an option directly in MyProximus.

What will happen to my current promotional offers if I switch to a Bizz All-in or Bizz Office Fiber pack?

If you benefit from a joint offer (mobile subscription + smartphone), you will keep your promotion (the conditions and number of products must remain the same). Some promotions are compatible with Bizz All-in Fiber, others are not. To find out whether you can keep your promotion, don't hesitate to call us at 0800 33 007 in the case of an existing building or zoning or at 0800 33 234 in the case of a new build, or alternatively drop in to see one of our Bizz Experts in a Proximus Shop near you.

Do I have to pay for the installation of my Bizz All-in or Bizz Office Fiber pack?

The installation of your Fiber pack is completely free of charge (value: € 48.76, excl. VAT), as is the installation of your fiber connection point in your company (value: €74.38, excl. VAT).

When will my Bizz All-in or Bizz Office Fiber pack be installed?

When ordering your pack, you can schedule an appointment date with one of our technicians for the installation of your fiber connection point and the activation of your products. This date will depend on the products chosen, the products already present at your address and the availability of our technicians.


Calling and surfing

I'm already a Bizz All-in Fiber customer and want to add one or several mobile subscriptions to my pack. How do I go about it?

Simply recompose your current Bizz All-in Fiber or Bizz Office Fiber pack by adding one or several new mobile subscriptions to it. Once your order has been validated, the additional subscription(s) will be automatically added to your Bizz All-in Fiber pack. It's quick and dead simple!

I have a Bizz Office Fiber pack and want to add one or several mobile subscriptions to it. How do I go about it?

The most advantageous option is to switch to a Bizz All-in Fiber pack. This way you'll benefit from a more attractive price than if the subscription was outside a pack. For this, Bizz All-in Fiber pack by adding up to 10 mobile subscriptions to it. Once your order has been validated, your Bizz Office Fiber pack will be automatically converted into a Bizz All-in Fiber pack. It's quick and dead simple!

I would like to change my favorite app. How do I go about it?

When you become a Bizz All-in or Bizz Office Fiber customer and we activate your mobile subscription(s), WhatsApp is activated by default as your favorite app. You can change your favorite app once a month via the MyProximus app or via our website.

What are the prices for making calls and surfing from abroad?

As a Bizz All-in or Bizz Office Fiber customer, international calls to landlines or mobile numbers are free of charge, including in the evening and on weekends. Do you want to make calls or surf with your smartphone while abroad? Roaming in the European Union (EU) is free of charge. For countries outside the EU, please consult our roaming rates using our practical tool!

Is the use of my favorite app also valid abroad?

The unlimited data volume for your favorite app is valid in Belgium and within the European Union, plus in Iceland, Norway and Liechtenstein.

Can I share the mobile data volume included in my Bizz All-in or Bizz Office Fiber pack?

No, the mobile data volume is valid only for one mobile subscription.


TV

I would like to watch TV on several television sets. How do I go about it?

The first decoder is always included in your Bizz All-in or Bizz Office Fiber pack. Do you want to get an additional decoder? When configuring your pack, you have the option of adding up to 3 additional decoders. The price amounts to €6 per month per additional decoder.

I would like to activate, change or remove a TV bundle. How do I go about it?

You can activate a TV bundle, such as Netflix for instance, via MyProximus or order your TV bundle here. You can also activate a TV bundle via your decoder. However, changing or removing a TV bundle is only possible via MyProximus. You can change your TV bundle free of charge twice a year.

I would like to take advantage of my gift movie that I'm entitled to every month. How do I go about it?

Your Bizz All-in or Bizz Office Fiber pack gives you access every month to a gift movie which you can choose from a movie catalog that is updated regularly. To find this catalog, use your remote control to click "On demand" > "Movies" > "Gift movie".

I would like to install Netflix on my decoder. How do I go about it?

It's quick and easy. Follow the procedure set out here here.

I would like to record programs remotely. How do I go about it?

Thanks to the Proximus Pickx app, you can program or cancel a recording anytime you want, no matter where you are! If you don't yet have this app, install it now!

Can I show TV in the common area of my company?

The TV offering and on-demand programs of TV and Netflix are reserved exclusively for personal, non-commercial use. As such, you agree not to use these services for public screenings.


Smartphone with subscription

I would like to order a Bizz All-in or Bizz Office Fiber pack with smartphone. How and when is the smartphone delivered?

If you order a Bizz All-in or Bizz Office Fiber pack with smartphone via our website, your new phone will be delivered free of charge to your home address. When ordering, you have the possibility of choosing the smartphone delivery date, which cannot be later than 30 days after your pack installation date. However, you will need to allow for at least 4 working days between your order and the delivery date.

Can I have my smartphone delivered to a different address than the installation address of my pack?

No, unfortunately that's not possible. Your smartphone will be automatically delivered to the address you gave for the installation of your Proximus products.

Must I be at home on the date my smartphone is delivered?

Yes, you must be at the installation address in person to take delivery of your smartphone and sign the delivery note. If, for whatever reason, you are unable to be at home, you can authorize someone else to act on your behalf. For this, you'll find a form of proxy on www.proximus.be/mandate. Please print out, fill in and attach the form to a double-sided photocopy of your identity card, which you should give to the person who will be present on the delivery date.

How and when do I pay for the smartphone?

If you order a Bizz All-in or Bizz Office pack with smartphone, you will be billed for the smartphone on your first Proximus invoice. You do not, therefore, have to pay anything when the smartphone is delivered to your address.

Is my smartphone configured to surf on the internet?

Yes. However, if you are unable to surf on the internet with your smartphone, you can easily configure your phone using our online tool or visit a Proximus Shop near you.

Want more details? Get in touch

Our fiber numbers

Existing building: 0800 33 007

New construction: 0800 33 234

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