The visit is scheduled based on availability and Proximus' planning capacity. The visit itself (travel and work hours) is free of charge. If specially adapted or additional items of equipment are necessary, they will be proposed to you without any obligation to buy on your part and you will be billed for them where applicable. Only V3 decoders will be replaced.
More complex business solutions like Phone systems, Call Connect, Office 365, Internet PRO,… are not included in the Happy House visit.