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Frequently asked questions

Make your business a fiber business

Frequently asked questions

Make your business a fiber business

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Existing building

What is fiber?

Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables.
The last stretch, from the street to your company, still had traditional cables. We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber.

With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.

Why choose fiber for my business?

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

  • Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected
  • Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents
  • The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality
  • Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

What is the installation procedure?

We start by laying our fiber cable in your street and then bring it into your building. One of our technicians will come to install a connection point in your building and activate your products and you'll be able to surf, watch content in streaming and work at the speed of light.

Will my alarm system still work properly if I switch to fiber?

It depends on the way the alarm system is connected:

  • Is it WiFi-connected? No problem, but the alarm technician will need to reconfigure the terminal.
  • Is it connected to your Internet line, mobile network or on a separate analogue line? In this case, you will have nothing to do.
  • Is it connected to the same analog line as the one you are calling from? Then we recommend you to opt for a backup battery for your modem so that it can continue to operate in the event of a power failure.

Moreover, if your alarm system is connected to a monitoring center, then we advise you to ask your alarm installer to check the correct functioning of the installation.

Will I be able to keep my IP address if I switch to fiber?

Yes, you will be able to keep your fixed IP address.

Will I be able to connect my payment terminal if I switch to fiber?

Recent payment terminals (WiFi, IP, Mobile) will work on fiber connectivity. Only old PSTN terminals need to be further examined.

Will I be able to keep my telephone exchange if I switch to fiber?

The answer depends on the current technology of the telephone exchange. In case of:

  • IP certified exchange: it will work seamlessly on copper and on fiber IP connectivity.
  • IP exchange is not certified: it will work but it will require an IP-2-IP SBC on both copper and fiber IP connectivity.
  • ISDN exchange: it will need to be converted to IP or needs an ISDN-to-IP convertor.
  • Old PSTN exchanges are not supported on neither copper nor fiber IP connectivity.
Is a fiber connection really completely free of charge?

Yes, your connection to fiber is completely free of charge while works are underway in your street for any order of a fiber product (except in business park). You can then surf, stream and work at the speed of light.

I'm interested in getting fiber for my business. What should I do?

Want to bring fiber into your business? Then follow these steps:

1. Check to see whether fiber is available for your business.

  • If it is, you will be invited to request your connection to our fiber network and activate your products. Follow the instructions on our website and make an appointment.
  • Is fiber not yet available for your business, but is Proximus planning to install it? In that case, fill in the form so one of our staff members can contact you by phone as soon as possible to give you more information as to when the installation is likely to take place. Just before the works in your neighborhood are due to begin, we will call you to schedule an appointment.

Appointments made are always confirmed by email and can be viewed or changed later via the personal link in that email. Any cancellation of an appointment can only be done by calling 0800 55 500.

2. We will connect your business to our fiber network. The fiber connection is free of charge while works are being carried out in your street. After the works have finished, it's still possible to have fiber installed but you may be charged extra costs for this. By having such a connection installed you know for sure that your home is ready for the future.

3. The final step is the activation of your fiber products. For more information about our products and promos, call us at 0800 55 500, make an appointment with a Bizz Expert in a Proximus Shop near you or fill out our form so that a Bizz Expert will call you back within two hours.

Why can't my business be connected to the fiber network?

With our address checker, you can see whether you can get fiber into your business. We are rolling out fiber in stages, so it is possible that your address is not in the area where we are currently providing fiber. It is also possible that your business is located in a fiber area but we cannot roll out fiber to your building because of technical or administrative reasons (e.g. no authorization from the syndic, no license, etc.). Therefore, call us at 0800 55 500, make an appointment with a Bizz Expert in a Proximus Shop near you or fill out our form so that a Bizz Expert will call you back within two hours.

How can I view, change or cancel my appointment for the installation of fiber?

Appointments made are always confirmed by email and can be viewed or changed later via the personal link in that email. Any cancellation of an appointment can only be done by calling 0800 55 500.

Where can I find more information about fiber?
Where is fiber already available?

Fiber is currently being deployed in several major cities in Belgium: Aalst, Antwerp-Diamant, Antwerp-East, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Knokke-Heist, Kortrijk, Leuven, Liège, Mechelen, Namur, Roeselare and Vilvoorde.

The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.

Work is also planned in the following cities: Antwerp-West, Ostend and Uccle.


New construction

Why choose fiber for my business?

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

  • Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected
  • Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents
  • The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality
  • Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

I'm building a new building for my business with a property developer. How can I connect it to the fiber network?

If your business in a new building is being constructed by a property developer and fiber is available for your building when the work is being carried out, the property developer will request the fiber connection. Therefore, when you move, the only thing you have to do is activate your fiber products. Simply enter your address in our address checker and go through the different steps. You can also call us at 0800 33 234, make an appointment with a Bizz Expert in a Proximus Shop near you, or fill out our form so that a Bizz Expert will call you back within two hours.

I’m building a new building for my business with an architect. How can I connect it to the fiber network?

If you are building with an architect, check to see whether fiber is available for your building. If it is, don't forget to request the fiber connection before you can go on to activate your products. You can also call us at 0800 33 234, make an appointment with a Bizz Expert in a Proximus Shop near you, or fill out our form so that a Bizz Expert will call you back within two hours.

Why can't my business be connected to the fiber network?

Check to see whether Proximus is planning to install fiber in your street. The fiber roll-out is taking place in different stages. It is therefore possible that your address is not (yet) part of an area in which works are scheduled.

Where can I find more information about fiber?

Check to see whether fiber is available for your business or whether your address is located in an area in which works are planned. In case of the former, you will be invited to activate your fiber products. In case of the latter, you should fill in the form in order to be contacted by one of our staff, who will discuss with you what steps you should take next. If your business is located in an area in which no works are planned yet, we will contact you as soon as fiber becomes available for your address. Want more info? Call us at 0800 33 234, make an appointment with a Bizz Expert in a Proximus Shop near you, or fill out our form so that a Bizz Expert will call you back within two hours.

Where is fiber already available?

Fiber is currently being deployed in several major cities in Belgium: Aalst, Antwerp-Diamant, Antwerp-East, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Knokke-Heist, Kortrijk, Leuven, Liège, Mechelen, Namur, Roeselare and Vilvoorde.

The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.

Work is also planned in the following cities: Antwerp-West, Ostend and Uccle.


Business park

Why choose fiber for my business?

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

  • Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected
  • Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents
  • The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality
  • Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

What do I need to benefit from the advantages linked to optical fiber if my company is located in a business park?

First check to see whether your company is located in an area where fiber is available. If it is, you will then need two things:

  • A fiber connection point must be installed inside your company premises.
  • Your fiber products must be activated.
Are fiber products more expensive than traditional copper products? Should I expect migration or installation charges?

No. Our Bizz All-In and Bizz Office Fiber packs are at the same price level as our current Bizz All-In and Bizz Office packs, the equivalent products on the copper network. For every activation of a fiber product on your line, the connection to the fiber network is thrown in up to a maximum amount of €1,550. The cost of the work is subject to an advance estimate. Does the cost of the work amount to more than €1,550? In that case we will of course ask for your approval; you are free to refuse. This promotional offer is valid for 3 months after you have been informed of the fiber connection possibilities. For more information about the terms and conditions of the offer, contact your Bizz Expert or call 0800 55 500.

When will my business be connected to the fiber network?

You can decide to have your company connected to our fiber network as soon as fiber is available or is due to become available in the immediate future for your business. However, note that the start of work in an industrial park and all the formalities required (site study, permit, etc.) may take several months. Your fiber products can only be activated once those activities have been completed. If you don't want fiber, nothing changes for you: you will simply continue to use your current Proximus products like you do today. You can still obtain access to fiber later on but the installation of your connection point can then no longer be guaranteed.

I'm interested in getting fiber for my business. What should I do?

Check to see whether fiber is available for your address. If it is, fill in our form in order to be contacted by one of our staff as soon as possible. He or she will invite you to make an appointment to connect your company to our fiber network and activate your fiber products. If fiber is not yet available for your address but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps. Finally, given that we are rolling out fiber in several phases, your company may be located in an area where works have not yet been planned or in an area in which we are unable to install fiber for technical or administrative reasons. Would you like more information? Call us at 0800 55 500, make an appointment with a Bizz Expert in a Proximus Shop near you, or fill out our form so that a Bizz Expert will call you back within two hours.

Where is fiber already available?

Fiber is currently being deployed in several major cities in Belgium: Aalst, Antwerp-Diamant, Antwerp-East, Brussels-Anspach, Charleroi, Deurne, Evere, Ghent, Hasselt, Knokke-Heist, Kortrijk, Leuven, Liège, Mechelen, Namur, Roeselare and Vilvoorde.

The objective is to provide an ultra-fast and stable network, capable of easily absorbing the data traffic that will continue to grow in the years to come.

Work is also planned in the following cities: Antwerp-West, Ostend and Uccle.

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