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Unlimited fixed calls and surfing for your business

Bizz Office for your business

Frequently asked questions

Proximus TV

How do I activate Netflix on Proximus TV?

Once Proximus TV is installed at your home, go to www.proximus.be/iwantnetflix and follow the procedure to activate Netflix as TV bonus.

I want to connect Proximus TV to more than 1 TV

No problem! Simply order your Bizz Office and during the product configuration you’ll be able to add up to 2 extra decoders. For each extra decoder you pay €5/month.

Need a mobile subscription in your Bizz Office?

Don’t hesitate and choose for Bizz All-in!

Loads of mobile data en you call unlimited with your smartphone to all fixed and mobile numbers in Belgium. Bizz Office Switch is included as well, so you can always take your fixed phone number with you on your smartphone.

Discover Bizz All-in

Already customer?

You already have a pack but would like to switch to the new offer.

Switching is easy! Compose your new pack Bizz Office and all your current subscriptions will be updated in function of your new pack. 

You would like a new pack combination you cannot compose here?No worries! Call us via the toll-free number 0800 55 500 and we’ll be happy to help you.

You want to order a pack with a mobile subscription?

Choose for our pack Bizz All-in: superfast internet, unlimited calls with your mobile and fixed line and an abundance of data and services including 24/7 support for your business. 

You have another question about your pack?

Calls us via the toll-free number 0800 55 500 and we’ll be happy to help you.  

Conditions

Footnotes

1.Bizz Internet met Bizz All-in en Bizz Office: for personal use only, in accordance with the General Terms and Conditions of Proximus. Bizz Internet: if you have used up your 3TB, your Internet speed will be reduced at the standard speed as of the first day of the next month you have ordered a free Extra Volume 150 GB via MyProximus. When the customer has used his monthly internet volume and doesn’t order a Volume Pack, he will surf at the standard speed as of the first day of the next month. The indicated speeds of your home connection depend on such factors as the distance between the connection point and the telephone exchange, the computer system and the internal cabling. In order to attain these speeds, you must have a VDSL connection. The indicated speeds on the 3G network depend on the quality of the 3G coverage; quality is influenced by the proximity to an antenna, obstructions between the device and the antenna, the quality of the device.

2.Same day repair of your Internet connection, phone line and tv if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday.

Bizz Office

Free Bizz installation by a technician (worth €48.76) for new customers with a Bizz Office (team) or Bizz All-in (team) Pack. This includes the standard installation and, additionally, the remote activation and configuration of MyProximus, OneDrive for Business, domain name (DNS), mailboxes and Bizz Office Switch by ICT experts. Bizz All-in and Bizz Office are not compatible with the options Family Calls, Bizz Mobile Community, Proxi Replace and Proxi Duo. A maximum of 10 SIM cards.

Unlimited calls with Bizz Office and Bizz All-in: Unlimited national fixed-to fixed calls valid from one fixed telephone number. Unlimited calls to mobiles in Belgium from one fixed telephone number, with a limit of 1,000 minutes per month, per telephone number. Beyond 1,000 minutes, you pay the standard rate.

Unlimited national/international calls: option to call any fixed number abroad from your fixed line (United States, Canada, France, Germany, Morocco, Turkey, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, United Kingdom, Sweden, Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland). This is valid 24/7 (with a maximum of 1,000 call minutes per month). Beyond 1,000 minutes, you pay the standard rate. If you have Happy Time International, you will pay the Happy Time International rate once you exceed the 1,000 minutes.

Guaranteed same-day restoration of your Internet access, telephone line and TV if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If it cannot be restored within the indicated timeframe, we will temporarily restore it via the 3G/4G network. Guaranteed restoration of the telephone line: only applicable to the Phone Line and ISDN-2 Standard or TWIN lines.

Call forwarding: except for marketing or special numbers. Billing according to the customer's rate plan.

2nd SIM card included in Bizz All-in: if the volume is used up: €0.083 per additional MB.

The TV offer and on-demand programs of Proximus TV may be shown only in the customer's private circle. For more information about the availability of Proximus TV, HD coverage, the possibility of connecting several TV sets or the channel and channel package offering per region, see www.proximus.be/tv. Blockbuster with Bizz Office and Bizz All-in: for Packs with a "free movie" entitlement, the customer can choose one film per month from an exclusive catalog. The customer can rent the free movie any time during the month. Once the customer rents the movie, he has 48 hours to watch it. Any unused free movie cannot be carried over to the next month.

TV Replay and TV Replay+: since 01/06/2015, TV Replay has been free of charge for customers who opt for or already have Bizz Office or Bizz All-in (or a Proximus Pack since 2012). The availability of TV programs via TV Replay depends on the television channels and whether or not they have received the authorizations to broadcast the programs in that way. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available on TV Replay on Proximus TV and the Proximus TV app, and the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.

Content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. To add Netflix as favorite TV bonus, you must (re)activate your Netflix streaming subscription (also if you are an existing Netflix subscriber) by following the instructions set out on our website www.proximus.be/iwantnetflix. When you choose to include Netflix in your pack, the Netflix subscription fee (currently € 9.99  per month for the Netflix Standard subscription with 2 concurrent streams) will be included in your Proximus bill/invitation to pay. The Netflix subscription is separately cancellable at any time. A Netflix compatible device (Proximus TV offers technically simplified access to Netflix via the decoder) and broadband Internet connection are required to watch Netflix instantly. Netflix price plans subject to change. For all details on the generic conditions of Netflix see www.netflix.com/termsofuse. It is possible to sign up until 15 September 2017. Proximus reserves its right to prolong the offer or stop it before. The Netflix service and all the content that is watched through the service is only for your own personal and noncommercial use. You agree not to use the service for public impressions.

Favorite app: every Bizz Mobile subscription in a Bizz All-in Pack entitles the customer to an unlimited volume of data in Belgium for using an app of his choice from a defined list. The customer can only choose one app and can only change it once a month via MyProximus. Limits may apply for some applications. More information is available on www.proximus.be/support.

Protective measures: to avoid bill shocks, the service is blocked if the customer exceeds his bundle limit by €49.60. If the customer so wishes, he can unblock the service by contacting the customer service. The general terms and conditions of the apps apply. Proximus makes a selection from among the most popular apps around. Proximus reserves the right to modify the offer with two months' notice.

Bizz Mobile in Pack: the Pack advantages continue to apply for as long as the customer keeps his contract.

Promotion conditions

Promo €138 of benefits

Offer valid from 01/03/2017 to 02/04/2017 for customers who do not yet have Internet through Proximus and who opt for Internet in a Bizz Office with TV or Bizz All-in: €15 discount for 6 months. Bizz Install: The installation by a technician (of a value of €48,76) and remote configuration of your Bizz Office Switch, OneDrive and e-mail is included for all new internet customers with a Bizz Office or Bizz All-in Pack.

Contact
  • Contact a Bizz Expert on 0800 55 909Mo - sat : 08:00 - 22:00

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