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Bizz All-in

The all-in really suited to your business

to surf, call with fixed and mobile and watch TV

Frequently asked questions

Proximus TV

How do I activate Netflix on Proximus TV?

Once Proximus TV is installed at your home, go to www.proximus.be/iwantnetflix and follow the procedure to activate Netflix as TV bonus.

I want to connect Proximus TV to more than 1 TV

No problem! Simply order your Bizz All-in and during the product configuration you’ll be able to add up to 2 extra decoders. For each extra decoder you pay €5/month.

If you are already a Bizz All-in customer you can order extra decoders here.

Mobile

I want to become Bizz All-in customer and keep my current mobile phone number(s)

These steps are only valid for a Bizz All-in without Bizz Call Connect

You already have a mobile phone number with Proximus
Attention, when ordering online, you can only keep you mobile phone number if this isn’t combined with a smartphone offer.

  1. Compose your Bizz All-in, add a mobile subscription for every mobile phone number you want to keep (e.g.: if you currently have 2 mobile phone numbers you’ll need to add 2 mobile subscriptions to your Bizz All-in).
  2. Once you have ordered your Bizz All-in pack you can start the product configuration. Log in to MyProximus and an automatic check will be done to see which mobile phone numbers you can transfer.
  3. Choose ‘Proximus’ from the operator list and the mobile phone number you would like to transfer.
  4. For every mobile phone number you want to transfer you will need to provide the SIM card number, so keep this at hand.

You already have a pack with a mobile subscription from before 14/10/2016
You will be able to transfer your mobile phone numbers. Place your Bizz All-in order and we will call you back to finalize everything.

You already have a mobile phone number with another operator
You will be able to transfer your mobile phone numbers , follow these steps:

  1. Compose your Bizz All-in, add a mobile subscription for every mobile phone number you want to keep (e.g.: if you currently have 2 mobile phone numbers you’ll need to add 2 mobile subscriptions to your Bizz All-in)
  2. Once you have ordered your Bizz All-in pack you can start the product configuration. Choose your current operator from the list and the mobile phone number you would like to transfer.
  3. If you have a prepaid subscription with another operator you will have to provide the SIM card number. If you have a mobile subscription with another operator you will only need to provide your customer account number.
How much mobile data do I need every month?

For the average smartphone user we recommend the 3 GB mobile subscription. You will have than enough data to surf on the web and on social media.
Do you stream a lot of music (Spotify), video (YouTube) and surf almost every day? The 8 GB mobile subscription will be ideal for you.
For the intensive smartphone users who stream video’s every day over 3G/4G we have the 12 GB mobile subscription, perfect to cover all your needs!

Already customer?

You already have a Pack but would like to switch to the new offer.

Switching is easy! Compose your new Pack Bizz All-in and all your current subscriptions will be updated in function of your new Pack.

You would like a new Pack combination you cannot compose here? 
No worries! Call us via the toll-free number 0800 55 500 and we’ll be happy to help you.

You want to order a Pack without a mobile subscription?

Choose for our Pack Bizz Office: unlimited calls with your fixed line in Belgium, superfast and unlimited surfing and all the benefits of Proximus TV.

You have another question about your Pack?

Calls us via the toll-free number 0800 55 500 and we’ll be happy to help you.

Conditions

Footnotes

1. Bizz Internet met Bizz All-in en Bizz Office: for personal use only, in accordance with the General Terms and Conditions of Proximus. Bizz Internet: if you have used up your 3TB, your Internet speed will be reduced at the standard speed as of the first day of the next month you have ordered a free Extra Volume 150 GB via MyProximus. When the customer has used his monthly internet volume and doesn’t order a Volume Pack, he will surf at the standard speed as of the first day of the next month. The indicated speeds of your home connection depend on such factors as the distance between the connection point and the telephone exchange, the computer system and the internal cabling. In order to attain these speeds, you must have a VDSL connection. The indicated speeds on the 3G network depend on the quality of the 3G coverage quality is influenced by the proximity to an antenna, obstructions between the device and the antenna, the quality of the device.

2. Same day repair of your Internet connection, phone line and tv if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday.

Bizz All-in

Free Bizz installation by a technician (worth €48.76) for new customers with a Bizz Office (team) or Bizz All-in (team) Pack. This includes the standard installation and, additionally, the remote activation and configuration of MyProximus, OneDrive for Business, domain name (DNS), mailboxes and Bizz Office Switch by ICT experts. Bizz All-in and Bizz Office are not compatible with the options Family Calls, Bizz Mobile Community, Proxi Replace and Proxi Duo. A maximum of 10 SIM cards.

Unlimited calls with Bizz Office and Bizz All-in: Unlimited national fixed-to fixed calls valid from one fixed telephone number. Unlimited calls to mobiles in Belgium from one fixed telephone number, with a limit of 1,000 minutes per month, per telephone number. Beyond 1,000 minutes, you pay the standard rate.  

Unlimited national/international calls: option to call any fixed number abroad from your fixed line (United States, Canada, France, Germany, Morocco, Turkey, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Slovakia, Slovenia, Spain, Czech Republic, United Kingdom, Sweden, Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland). This is valid 24/7 (with a maximum of 1,000 call minutes per month). Beyond 1,000 minutes, you pay the standard rate. If you have Happy Time International, you will pay the Happy Time International rate once you exceed the 1,000 minutes.

Guaranteed same-day restoration of your Internet access, telephone line and TV if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If it cannot be restored within the indicated timeframe, we will temporarily restore it via the 3G/4G network. Guaranteed restoration of the telephone line: only applicable to the Phone Line and ISDN-2 Standard or TWIN lines.

Call forwarding: except for marketing or special numbers. Billing according to the customer's rate plan.

2nd SIM card included in Bizz All-in: if the volume is used up: €0.083 per additional MB.

The TV offer and on-demand programs of Proximus TV may be shown only in the customer's private circle. For more information about the availability of Proximus TV, HD coverage, the possibility of connecting several TV sets or the channel and channel package offering per region, see www.proximus.be/tv. Blockbuster with Bizz Office and Bizz All-in: for Packs with a "free movie" entitlement, the customer can choose one film per month from an exclusive catalog. The customer can rent the free movie any time during the month. Once the customer rents the movie, he has 48 hours to watch it. Any unused free movie cannot be carried over to the next month.

TV Replay and TV Replay+: since 01/06/2015, TV Replay has been free of charge for customers who opt for or already have Bizz Office or Bizz All-in (or a Proximus Pack since 2012). The availability of TV programs via TV Replay depends on the television channels and whether or not they have received the authorizations to broadcast the programs in that way. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available on TV Replay on Proximus TV and the Proximus TV app, and the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.

Content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. To add Netflix as favorite TV bonus, you must (re)activate your Netflix streaming subscription (also if you are an existing Netflix subscriber) by following the instructions set out on our website www.proximus.be/iwantnetflix. When you choose to include Netflix in your pack, the Netflix subscription fee (currently € 9.99  per month for the Netflix Standard subscription with 2 concurrent streams) will be included in your Proximus bill/invitation to pay. The Netflix subscription is separately cancellable at any time. A Netflix compatible device (Proximus TV offers technically simplified access to Netflix via the decoder) and broadband Internet connection are required to watch Netflix instantly. Netflix price plans subject to change. For all details on the generic conditions of Netflix see www.netflix.com/termsofuse. It is possible to sign up until 15 September 2017. Proximus reserves its right to prolong the offer or stop it before. The Netflix service and all the content that is watched through the service is only for your own personal and noncommercial use. You agree not to use the service for public impressions.

Bizz Mobile in Pack: the Pack advantages remain valid as long as the customer keeps his mobile subscription.

Calls and texts: in Belgium, to all mobile and fixed networks in Belgium, except for premium numbers (voting, 0900, etc.). On the move in the EU*, for calls and texts to all fixed and mobile networks of the EU*, except for premium numbers (voting, 0900, etc.). Per-second billing from the 61st second. Unlimited texts in Bizz Mobile XL: unlimited texts from EU countries (except for Belgium) to EU countries. Unlimited use valid only for personal use in accordance with the general terms and conditions. Mobile Internet: the mobile data included in the bundle is only valid within the EU*. In-bundle and out-of-bundle usage is billed per 1 KB.

Favorite app: all Bizz Mobile subscriptions in a Bizz All-In Pack include unlimited use in the EU* of an app chosen from a predefined list. The customer can only choose one app and can only change it once a month in MyProximus.

Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €49.59 excl. VAT.  If he wishes, the customer can unblock the service by contacting our customer services. Limits may apply for certain apps. More information on www.proximus.be/support. The general terms and conditions remain applicable. Proximus has made a selection of the most popular apps around. Proximus reserves the right to modify the offer with two months' notice.

Once your subscription credit has been used up, calls and data will be billed according to the applicable rate plan: out-of-bundle rates for calls to mobiles in Belgium with Bizz Mobile S or M: €0.14/min. Out-of-bundle rates for mobile Internet: €0.05/MB. Unused MB or minutes are not carried over. Roaming use in the EU* is valid for non-abusive use in accordance with the general terms and conditions. Preferential rates to foreign countries: Proximus Calls to All Countries is included in all Bizz Mobile L and XL subscriptions. More information.

The Bizz Data & International Calls option is not compatible with the following roaming options: Proximus International Calls, Vodafone Eurocall, Bizz Mobile Europe, and Bizz Mobile Europe+.

Mobile Coverage Extender is only included for customers who have a Bizz All-in with Bizz Mobile XL. All other customers have to pay €4,13/month. Maximum 1 Mobile Coverage Extender per customer after a checkup of the network of the customer by a Proximus technician, with a new installation or a visit at home (Happy House). For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www.proximus.be/mobilecoverageextender.

Wi-Fi Extender Starter Kit in Bizz All-in: The Wi-Fi Extender Starter Kit (value: €82,64 – incl. Recupel charge) is only included for customers who have a Bizz All-in with Bizz Mobile XL. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer after a checkup of the network of the customer by a Proximus technician, with a new installation or a visit at home (Happy House).

*Usage for roaming within the European Union (+ Iceland, Liechtenstein and Norway), for a usage without abuse, in accordance with the terms and conditions.

Combined offer

Prices excl. VAT, Auvibel charge and €0.05 recycling charge. Offer valid from 18/04/2017 through 30/06/2017 for new subscriptions to a DataPhone option of €4.13, €8.26 of €16.53 depending on the device and Bizz Mobile (from €12) for 24 months. Offer is valid for both new and existing customers who already have a mobile-phone subscription. Offer valid while stocks last. Once the stock is used up, it will not be replenished. This offer cannot be combined with other Proximus promotions. The mobile phone must be paid by bank card. Customers who take a combined Proximus offer pay for all their Proximus subscriptions by direct debit. If the bank refuses the direct debit, Proximus is entitled to demand payment by bank transfer and, if necessary, to charge the customer "chargeback costs" based on the applicable rates. A maximum of 30 days may elapse between the subscription activation date and the delivery of the smartphone. For more information and the terms and conditions of the mobile-phone rate plans, go to www.proximus.be. iPhone is a registered trademark of Apple Computer Inc.

Promotion conditions

Offer valid from 02/05 to 30/06/2017 for customers who do not yet have Internet through Proximus and who opt for Internet in a Bizz All-in or Bizz Office. Cannot be combined with other promotions except current promotion of a combined offer of a smartphone with a mobile phone tariff plan. Bizz Install: The installation by a technician (of a value of €48,76) and remote configuration of your Bizz Office Switch, OneDrive and e-mail is included for all new internet customers with a Bizz Office or Bizz All-in Pack.

Contact
  • Contact a Bizz Expert on 0800 55 909Mo - sat : 08:00 - 22:00

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