Business Flex

The Terms and Conditions and Pricelist & tariffs apply.

All prices are VAT excluded

Your exclusive customer service

This service is only available to Business Flex customers via the MyProximus app. Companies with more than 10 employees cannot use our exclusive customer service but can call on an account manager.

Guaranteed repair of internet, telephone line and TV on the day if you call before 5 p.m. on a working day or before 1 p.m. on a Saturday. If the recovery cannot be arranged within the specified period, we will temporarily restore them via the 3G/4G network. Guaranteed recovery of the telephone line: only valid for the Phone Line, ISDN-2 Standard or TWIN line. Call diversion: excluding marketing or special numbers. Billing according to the customer's tariff plan.

Mobile telephony

Unlimited use: only for normal and personal use in accordance with Proximus' General Terms and Conditions.

• Business Mobile Flex S : Each month you get 10 GB at maximum speed on 4G and 5G, up until 200Mbps to surf in Belgium and in the European Union. If you use more you’ll be surfing at reduced speed (maximum 512 kbps) without extra cost.
• Business Mobile Flex M : Each month you get 75 GB at maximum speed on 4G and 5G, up until 500Mbps to surf in Belgium and in the European Union. If you use more you’ll be surfing at reduced speed (maximum 512 kbps) without extra cost.
• Business Mobile Flex Maxi : Data consumption in Belgium is limited to 300 GB with the maximum speed up until 1Gbps via our 4G and 5G networks. The 5G network is only accessible in specific zones in Belgium with a 5G-compatible device: more info on www.proximus.be/5G.  In the rest of the EU you have 62 GB/month at your disposal: after that you can continue surfing unlimitedly at € 0.0018/MB.
• Business Mobile Flex Premium :  Data consumption in Belgium is limited to 300 GB with the maximum speed up until 1Gbps via our 4G and 5G networks. The 5G network is only accessible in specific zones in Belgium with a 5G-compatible device: more info on www.proximus.be/5G.  In the rest of the EU you have 62 GB/month at your disposal: after that you can continue surfing unlimitedly at € 0.0018/MB. Receive monthly 1 GB of mobile data for use in the United States, Canada and Switzerland and 1000 call minutes and 1000 text messages from the EU to these countries and vice versa, or between these three countries. The bundle is also valid for calls received in these three countries as well as calls and SMS from Belgium to other EU countries and Switzerland, Canada & USA. Once the units in the bundle are used up, the calls, SMS messages and the use of mobile data are billed at the price of the current Business Mobile Flex subscriptions.
• The customer can include up to 10 mobile phones in the pack with the same advantages.

Internet (data): If the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus.

Bizz Internet Guarantee: To benefit from this extra guarantee, you need a Business Flex as a professional customer. The operation of the product depends on the 4G coverage and the placement of the modem in the building. If you want an installation by a technician, this must be requested at the time of ordering and will be invoiced (€70) For new Internet customers, this installation is included in the free installation by a technician. Not compatible with a fixed IP and with Fiber

Protection measure: In order to avoid unexpectedly high bills, the customer's mobile Internet usage is blocked if he uses €60 more data than the amount provided in his bundle. If the customer so wishes, he can reactivate his usage via the MyProximus app or by contacting customer service. 

Validity:

• Your tariff plan is valid in Belgium and while traveling within the EU*, except for special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards.

* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.

TV & entertainment:

TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv. 

Pickx app for TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users. TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.

TV Bonus: choice (you can change 2 times/year) from a list selected by Proximus. Changes to the offer will be notified 2 months in advance. Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV Bonus includes a subscription for 2 screens. On request: 4 screens (extra €3.72 VAT excl. /month). Proximus reserves the right to prolong the offer. The Netflix service and all content viewed through the service is for your own personal and non-commercial use only. you agree not to use the service for public screenings.

TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay.

Apple TV 4K 128GB: When you select Apple TV as part of a pack, you are also entitled to an Android TV box at no extra cost.

Pickx All Stars/Pickx All Stars & Sports: offer valid from 01/02/2022 to 14/08/2023 included, by purchasing the TV option Pickx All Stars at €24.79 per month or by purchasing the TV option Pickx All Stars & Sports at €33.05 per month. Only for TV customers of Proximus. Action not combinable with other promotions, except the reduction of €0.82 offered on TV bonuses with pack. Discount applicable only once per client and applied as €4.13/month during 3 months on the Proximus payment statement.

Pickx Sports/Pickx All Stars & Sports: In addition to the Pickx Sports subscription, an extra subscription with Eleven Sports is mandatory to broadcast the Eleven Pro League channels in a Horeca establishment. More info.

Disney+: The price of the Disney+ subscription will be included on your Proximus bill. Pickx TV by Proximus provides technically simplified access to Disney+ via the Android TV Box. The Disney TV option and the simplified access are provided throughout the validity period of the contract with Disney and are subject to changes imposed by Disney. The Proximus Terms and Conditions and Pricelist & tariffs apply.

Only one subscription per customer. Only for Proximus Pickx TV customers. This action cannot be combined with other Proximus promotions.

To use Disney+, a Disney+ account is required. The user must accept Disney+ terms and conditions. Disney+ is an independent data controller of the personal data of Disney+ subscribers.

Access to Disney+ is subject to the activation of an account with Disney+ by the customer. The customer needs to activate a new access to Disney+ with the Proximus procedure communicated by e-mail. More details: here

To enjoy Disney+ content via your Proximus Android TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV decoder. More detailed on how to watch Disney+ via your Proximus Android TV Box: here!

Fixed Internet 

Fixed Internet unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: proximus.be/internetpolicy.

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.

Superior Fiber: the customer is entitled to an Internet Box and a maximum of 2 Wi-Fi Boosters with a Business Flex Fiber pack with the Superior Fiber option. The Wi-Fi Boosters are always on request or at the initiative of the technician.
The real maximum usable speed is up to 1 Gbps in download and 200 Mbps in upload for all devices in the home network together.

Business Ultra Fiber: the customer is entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters+ with a Business Flex Fiber pack with the Business Ultra Fiber option. The Wi-Fi Boosters+ are always on request or at the initiative of the technician.
The 10 Gbps fiber technology included in the Business Ultra Fiber option allows to reach real maximum usable speeds up to 8.5 Gbps in download and 1.5 Gbps in upload for all devices in the home network together.
Maximum speed can only be achieved using the following technology:

• Category 6A RJ45 network cables.
• 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

Landline telephony

Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.

Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 10,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium 24/7; after these 10,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers.

"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls.

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Installation included: installation by a technician included (worth €48,76) for all Business Flex customers.

Unlimited international calls: 1,000 call minutes for landline calls (voice telephony) to landline and mobile numbers of the following destinations: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden, the United Kingdom, Switzerland + United States, Canada AND to all landline numbers in Morocco and Turkey with the exception of special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx etc.) and Internet numbers. After 1,000 call minutes, the customer calls at preferential rates. View the out-of-bundle rates via this price list. Only available with Business Flex Premium.

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Business Flex Premium

Unlimited international calls national/international: unlimited landline-to-landline calls (voice telephony) in Belgium during peak and off-peak hours.

10,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 10,000 call minutes the customer calls at preferential rates. 1,000 call minutes for landline calls (voice telephony) to landline and mobile numbers of the following destinations: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden, the United Kingdom, Switzerland + United States, Canada AND to all landline numbers in Morocco and Turkey with the exception of special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx etc.) and Internet numbers. After 1,000 call minutes, the customer calls at preferential rates. View the out-of-bundle rates via this price list. Only available with Business Flex Premium

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.