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Happy House: TV and Internet in every corner of your home

Published on 27/05/2019 in Service

Happy House: TV and Internet in every corner of your home

Our technical experts analyze your Internet, TV, and phone for you, at no charge. So that you can surf, binge-watch, and call everywhere in your home, without a care.

Communication linked to Covid-19

Our top priority is the health and wellbeing of our customers, employees and all citizens.

Therefore, all our points of sales will be closed, until further notice and and we will limit our interventions at the customers' premises to the essential activities of maintaining their telecommunications services: repairs, moves or urgent "activations", up to April 20 (date may be postponed depending on government measures).
For non-urgent installations, you can still order online with an installation date as of April 20 (date may be postponed depending on government measures). The rules on maintaining physical distance continue to apply.

To help you keep in touch with your loved ones, have entertainment without any constraints, be informed correctly on the latest developments via My e-Press or work from home in these difficult times, we have temporarily adapted our commercial offer (unlimited internet at home, free access to the Movies & Series channel, unlimited calls to fixed lines and 10GB of free mobile data).

With a little help, make the most of your Internet and TV

Whether you call, surf or stream, everything has to work smoothly, right? One of our experts will call you and run an analysis with you. This way, we ensure that your Internet and digital TV work perfectly. Just have your computer, smartphone and tablet ready!

How much will it cost? Not a cent, it's absolutely free of charge!

Wat will we do?

Our expert will verify everything, down to the smallest detail:

  • Check all Internet and Wi-Fi connections, to ensure they are stable and secure. The configuration of your computers, tablets and smartphones is included.
  • Test the mobile network in your home, for the strongest possible coverage.
  • Check your modem and decoder, replacing them if necessary.

Any further questions? Our expert will be happy to answer them!


General terms and conditions

If a visit is required, it will be scheduled according to Proximus' availability and capacity. The visit itself (travel and working hours) is free of charge.

If additional or specially adapted equipment is required, this will be installed in consultation with you, without obligation. Where applicable, you will be charged for such equipment. Only defective decoders will be replaced.


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