Smartphones and boosted network at assisted-living centers Vulpia

Published on 04/05/2020 in Customer Stories

Smartphones and boosted network at assisted-living centers Vulpia

In these unique times of Covid-19, social distancing goes hand in hand with solid alternatives to remain in touch. At assisted-living centers Vulpia they came up with a solution to guarantee contact between their residents and the outside world.

“It goes without saying that the coronavirus has impacted our usual way of working”, says Helga Van Werde, Marketing & Communication manager at Vulpia. “This has been a unique situation for us, as is the case in every sector. The trick is to quickly change track and be flexible, especially because the human side to this story has a big impact. Social visits were banned fairly quickly, which raised the question of how to guarantee contact between our residents and the outside world.”

All too often our senior citizens are passed by when it comes to IT and digitization. Unjustly so, as shown by our own experiences.

Helga Van Werde, Marketing & Communication Manager at Vulpia

50 smartphones extra

“Given that we have been a client ever since our company was founded, it was only logical that I asked Proximus to lend a hand. We received a positive reaction immediately. This meant that Proximus provided an extra 50 smartphones along with SIM cards with data subscriptions for our residents. 8 locations did not get a good signal, and that is why access points have been installed to provide a good internet connection. The guest Wi-Fi network remains completely separate from the company network, thus preventing an overload.”

The current situation impacts different sectors. Alternative solutions are taking shape to ensure continuity.

How to support digital collaboration?

Seniors and digitization

Helga: “It has been amazing to see how much solidarity has been shown towards our assisted-living centers. All of these beautiful stories are bundled on our Facebook page ‘Take Care at Vulpia’. One day we will get back to normal, but there is one thing I can conclude already from this experience. All too often our senior citizens are passed by when it comes to IT and digitization. Unjustly so, as shown by our own experiences.”

Vulpia is a group of 41 assisted-living centers dotted throughout Belgium. This group offers about 4,000 beds and more than 600 service flats.

Proximus Accelerator SpearIT installed videoconferencing at assisted-living center Huizeken van Nazareth, as an alternative to social visits from family and friends.

Read the client’s story

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