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In search of inspiration

Published on 18/03/2019 in Innovate

In search of inspiration

Blue skies over Marche-en-Famenne for the Salon des Mandataires 2019, the fair for local authority representatives, where we had a rendezvous with Wallonia. Who did we meet, strolling along the aisles of the fair, microphone at the ready? Let’s go!

The future is digital.

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Jean-Michel Javaux, Mayor of Amay

Why are you attending the fair?

“As mayor, this gives me the opportunity to meet everyone involved in just a few hours. I am particularly interested in the theme of digital transformation, because it is already bearing fruit for the municipality of Amay.”

Is digital transformation crucial for your activities?

“Of course, digital transformation is a tough challenge, which veers us toward a new kind of industrialization. However, on a smaller scale, it also has more immediate benefits for my municipality: energy efficiency, precise data thanks to the IoT, considerable fall in paper consumption, etc. And believe me, public service has a lot of lost ground to make up.”

What steps have you taken for your own digitization?

“Firstly, all our deeds in the register of births, marriages and deaths, as well as the population register, are digital. They can be downloaded through our website. Secondly, I am in daily personal contact with members of the public using our interactive application. And last but not least, we have saved a considerable amount of time by digitizing our processes in the College.”

Nathan Vanharen, Sales & Marketing Manager at IPEX

Why are you attending the fair?

“IPEX assists companies and public service with the digital transformation of their communications. So most of our clients are here.”

Is digital transformation crucial for your activities?

“Yes, for us it is a way of working. It’s impossible to imagine the future without digitization at every level. Let me give you one very practical example: electronic recorded letters. This is one of the things we offer.”

What steps have you taken for your own digitization?

“We are an IT solutions company. Therefore, we advocate the integration of digital channels in our clients’ communication processes: text messages, voice, e-mail, digital gates, etc. A multichannel platform is the best possible response.”

Find out whether Wallonia is ready for its digital transformation.

Salon des Mandataires

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