Smart Retail
Published on 03/01/2020 in Sectors
A journey into how Proximus solutions can:
- run your operations efficiently
- and enrich the experience of your customers
- across all sales channels
- online as well as in-store.
The smart retailer is 'phygital'
76% of Belgian consumers buys online, while 90% of all physical products is still bought in-store. Consumers today don't think in channels, they just want to shop.
Become a smart retailer. Discover how technology and digital transformation can help you to get phygital. How? Obtain more operational efficiency and customer centricity in your business model. Invest in your customer’s experience while increasing traffic & basket size.
Customer interaction
Interact with your customers: inform, advise and offer them your unique expertise during the pre and post store phase. Real time online assistance and SMS services ensure that shoppers come back for more.
Know your customer
64% of shoppers say they feel retailers don't truly know them. Use location and in-store analytics to get better customer insights.
The "wow" customer experience
Centrally managed real-time data on electronic shelf labels, touchscreens, digital screens and info kiosks can influence instant purchase decisions and support in-store e-commerce.
Digitally empowered employee
The digitally empowered mobile employee is equipped with a tailored app on his or her mobile device. Access to an immense source of information transforms him or her into a true expert.
The connected always-on secured store
Before investing in technologies that collect data to be more efficient, you need a fast, reliable and secure network.
Innovations
The Internet of Things enables you to monitor and manage energy, while Blockchain contributes to traceability of your goods and makes it possible for you to set up loyalty programs in eco-systems
Become a smart retailer
Did you know that:
- 60% of consumers think it’s important to see or touch the products before purchase.
- Mobile shopping doubled in the last 6 years.
Are you planning to invest in e-commerce or in-store technology to create a wow customer experience? How do you know what truly creates value for your store?
Download the smart retail e-bookProximus team
Proximus keeps you informed on the latest news and trends for ict professionals.
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