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Modernize or disappear

Published on 14/11/2018 in Solutions & services

Modernize or disappear

The possibilities offered by the digital world are endless. The competition is smart and can take over your market in a flash. Digital transformation is the driver behind this speed. So your search for new business ideas and the underlying technology needs to start now if you are to be ready for tomorrow.

The all-powerful consumer

The customer decides when, where and via which channel he makes contact with your company. If he doesn’t get an answer straight away, there’s a good chance he’ll go over to the competition. Or worse: he’ll tell the world about his frustrations via social media. Companies need to maintain relations with their customers 24/7.
 

How do you do that?

  1. Make sure the customer can make contact with you throughout the customer journey (via the conventional channels but also via social media, chat, etc.), how and where (s)he wants.
  2. As a company, offer products and services that are constantly adapted to the customer.
  3. Ensure user-friendly, personalized communication tools and channels.

The new employee

Your staff are so familiar with technology in their private lives that they think digital possibilities go without saying. If they don’t experience this same ease of use at work, that leads to frustrations and hampers productivity. On the other hand, companies that know exactly how to respond to the digital mindset gain a head-start over the competition in the 'War For Talent'.

How do you do that?

  1. Let your staff work together internally more easily and share data via digital tools (IM, sharepoints, videoconferences, etc.).
  2. Make sure that your staff can work anywhere, at any time.

Digital things

Thanks to technology such as LoRa and 5G, soon not only will everyone be on line all the time, but so will everything. Things and budget-friendly sensors can communicate with one another better and faster without the need for human intervention, giving rise to new possibilities and business models. Repetitive tasks can be automated, leaving staff free to focus on the necessary human touch. What’s more, automation can reduce human error.

How do you do this?

  1. Try to work as sustainably as possible.
  2. Look for ways of improving efficiency by using IoT, real time and big data analysis, for instance.
  3. Digitize your internal processes and services to customers.

Stronger together

The traditional professional relationships and hierarchies between company, supplier, competitor and customer no longer exist. Companies have changed into big eco-systems where everyone is in direct contact with everyone else via a wide range of touchpoints. In this sort of cooperation, large quantities of data often have to exchanged securely between the systems of various partners.

How do you do that?

  1. Examine the entire sourcing process with your suppliers.
  2. See whether cooperation with customers can lead to new product developments.
  3. Connect the software systems of your partners via APIs.

Taking the step towards digitization?

Proximus wants to motivate your company to take that extra step towards digitization so that you are ready for tomorrow. Start with a thorough analysis of your company by our digital experts.
Contact us via www.proximus.be/advancedworkplace

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