IoT at TVH: for a better customer experience

Published on 07/02/2019 in Solutions & services

IoT at TVH: for a better customer experience

At TVH, customer experience is a top priority. This translates into real time analysis of data recorded by clients’ machines. Therein lies the magic of Internet of Things.

Want to know more about the Internet of Things and hear how we can help you get the most out of it?

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Welcome to the connected world

At TVH – the global market leader in spare parts for handling materials, industrial vehicles and agricultural machinery – IoT means having more than 7000 connected machines and a digital platform that aggregates the recorded data.

Data in service of the customer

Thanks to machine connectivity, TVH can access data and advise customers on how to use their machines more efficiently.

Furthermore, “real-time data analysis makes it possible to preventively plan maintenance. And we want to take it one step further with predictive maintenance, which means intervening before a problem occurs with a machine,” Kalman Tiboldi, Chief Business Innovation Officer, explains.

We want to offer a model that optimizes machine usage and that reduces machine downtime as much as possible.

Kalman Tiboldi

author

A platform for everybody

TVH customers have access to the platform to consult information on the machines they are leasing. In this way, company employees benefit from improvements to their processes. Put simply, “in the end, everybody wins: customers and employees,” Kalman Tiboldi concludes.

Why Proximus?

“The machine sensors send data to our IoT platform. We sometimes use GPRS, sometimes RFID, but also Wi-Fi and Bluetooth. We therefore need a partner that knows all these modes of transmission,” says Kalman Tiboldi. At Proximus, TVH has found a partner with the necessary protocol expertise.

Want to know more about the Internet of Things and hear how we can help you get the most out of it?

Download our brochures  Follow our webinar  

Start today with IoT

Proximus team

Proximus keeps you informed on the latest news and trends for ict professionals.
 

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