Interview with Anne-Marie Covemaecker on SIAM
Published on 24/03/2025 in Webinars, keynotes and videos
During the yearly Think NXT event, Kanaal Z interviews Anne-Marie Covemaecker, Strategic Accounts Operations Lead Government at Proximus NXT, on Service Integration and Management (SIAM).
In the face of increasing digitalisation, major organisations are grappling with complex IT landscapes and a shortage of skilled talent. Anne-Marie discusses these challenges, highlighting the impact of stricter legislative frameworks like NIS2 and DORA.
CIOs must manage multiple IT suppliers to guarantee seamless service delivery to stakeholders and end users. Proximus NXT addresses this challenge through Service Integration and Management (SIAM), a methodology that integrates various ICT suppliers to ensure a unified service experience.
Proximus NXT offers four models for service integration, ranging from in-house management to full outsourcing. The hybrid model, where organisations manage some processes with external support, is increasingly preferred.
Proximus NXT engages clients through a strategy and discovery phase, followed by planning, implementation, and management tailored to client needs. Anne-Marie emphasizes the importance of experienced personnel and strong partnerships in delivering effective service integration.