Published on 06/04/2018 in Innovate
say Stefan Bovy and David Van Eynde.
Today’s worldwide digital transformation is centred around three principles:
“Technology is the catalyst”, says Stefan Bovy, Director Medium Enterprise Market at Proximus. Many businesses could use some help when it comes to the digital transformation process.
Stefan: “For instance, if you want your collaborators to be able to work from any location, you don’t just need the right infrastructure, you also need the right know-how. This is not always available in-house, especially in smaller organisations.”
Proximus brings technology and innovation within reach of customers of all sizes. “It starts by understanding what is going on in the minds of our customers. We map the challenges they are facing and develop comprehensive ICT-solutions in various fields based on that map. For medium-sized businesses for example, we’ll organise workshops to discover what is needed together”, Stefan explains.
The expertise and solutions offered by Proximus are made available to the customer in various ways. The account managers are generalists that know their clients’ business. Depending on the needs of their client, they will call in the help of experts in specific technology or request assistance from local Proximus Enterprise Partners.
What if a customer doesn’t have an account manager? We are still at the ready with our Enterprise Service Team: they pro-actively reach out to customers and ensure the appropriate commercial follow-up. Based on the needs of the customer, the team can redirect them to a local Enterprise partner that can be of assistance in the specific field, as required.
Often, local Enterprise Partners are the first point of contact for customers. David: “they have in-depth, in-house knowledge of IT, mobile, voice and fiber. Enterprise Partners offer more than just expertise.
says David Van Eynde, Head of Enterprise Indirect Channel at Proximus.
Through their expertise, Enterprise Partners can combine different components into a comprehensive solution precisely catered to the needs of the customer. They can make use of all the products and services offered by Proximus, including – but not limited to - the helpdesk, invoicing, installation and repair teams. Products provided by other ICT industry players can also be integrated.
Stefan: “Our Enterprise Partners can, for instance, ensure that Microsoft Office 365 is implemented in an existing ICT environment. They can also integrate Proximus with other systems to optimise organisational processes. And because they are small businesses themselves, they can act rapidly.”
For Enterprise Partners, digital transformation is nothing new.
David: “They have always helped customers improve and increase efficiency through ICT, which is exactly what digital transformation is all about. They therefore know just how to define tailor-made solutions for SMEs using the best, most innovative technology solutions in a flexible and agile way.”