Today, where speed is a necessity, a quick phone call will often offer a shorter response time than e-mail. But it’s not the only reason why customers still favour the telephone.
A fixed landline number gives your company a more tangible image as well as a personality. Be mindful of what you say on the phone though: your story and the way you say it needs to match the tone and style of your e-mails, your website and your letters.
To efficiently improve your customer satisfaction using the telephone, you must develop a strategy that corresponds to your business. We recommend you ask yourself the following questions:
Many companies make good use of a CRM system (Customer Relationship Management). This enables contact centre agents to see all the information on the customer calling them: name, contract, summary of last communication etc.
Do you need a strategy when it comes to your fixed landline needs, but don’t know where to start? Contact us. We will help you on your way. You can also visit our page “the future of telephony”
Russo Security can’t afford to miss a call
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Proximus can help you in your digital transformation. With our advice, you can transform your telephone infrastructure and change the way you work and collaborate.
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