The technological contribution made by Proximus in the context of the digital transformation of the health care sector is nothing new. It’s a question of putting in place a global strategy that focuses on caring for patients in hospital centers, of course, but also outside this environment. The standardization of the technologies implemented has to benefit both medical staff and patients. “It can be said that over 50 % of nursing staff’s time is taken up with administrative tasks, to the detriment of the time devoted to care. A situation that results in having on average barely five minutes a date to devote to personal contact with the patient. To which is added the risk of errors due to the emergency context. The digital transformation takes on its full significance in this sector,” explains Frédéric Helding, BDM Digital Transformation Healthcare at Proximus, opening the proceedings.
In the health care sector, the best digital approach is that which will take into consideration the experience of the end user: the patient. The new situations call for a multi-channel environment connected to various platforms. “The aim is to put in place dynamic tools as part of a real-time approach. To be able to locate and inform patients, advise them on how to prepare as well as possible for their hospital admission, but also to manage the internal signage and adapt the information provided in the waiting room. In future, patients will be able to receive proactive information via text or voice,” Frédéric Helding explains.
It can be said that over 50 % of nursing staff’s time is taken up with administrative tasks, to the detriment of the time devoted to care. The digital transformation takes on its full significance in this sector.
Frédéric Helding, BDM Digital Transformation Healthcare at Proximus
Now that people are connected, objects can be connected to extend the collaboration and optimize resources. Because patient care will be organized both inside and outside the hospital. It’s a question of improving and integrating the tools involved in this collaboration, so that the solutions deployed can improve staff availability. And even of co-creating tailor-made solutions inspired by existing practices. “Real time and mobility, both inside and outside our sites, are essential given our profession and our multi-site environment. We can meet these challenges thanks to, among other things, the FMU solution (Fixed Mobile Unification) from Proximus,” explains Jean-Pierre Binon, ICT director at ISPPC, the public health intermunicipal entity of the Charleroi region, to which the CHU hospital center in Charleroi belongs. “As far as we are concerned, mobile coverage is provided from level -2 to floor +5,” adds Olivier Remacle, CIO of the Chirec hospital group.
The basic principle of the smart building as hospital of the future, which will move into patients’ homes, lies in the management of a series of alarms. The successive events are no longer relayed by traditional alarm servers, but via our IoT platform. “Managing these external sources can prove complex. Simplification is essential and the solution lies in a real-time management system. So we are moving from a local issue to an IoT solution. And there is no shortage of examples: patient traceability, monitoring temperatures, vital parameters, smart parking, smart glasses and more,” explains Frédéric Helding.
Jean-Pierre Binon wasted no time in simplifying communication for the various players scattered among the 77 operational sites managed by the ISPPC. The use of a conversational interface, as part of a multi-network and multi-protocol orchestration platform, allows caretakers to respond very quickly if necessary. It provides the right person with the right information, in the right format, at the right time. “Our platform has two main functionalities: on the one hand, linking old and new generation technologies and on the other hand ensuring the convergence of silo solutions. So with the intersite transport of blood samples, for instance, a temperature sensor in the cool box will generate a real-time alert on the driver’s mobile phone with the FMU function if the limit set is exceeded.”
To prepare for the future, we have created an evolutive data center and we have over-invested in fiber optics in order to guarantee that the network can support digitalization.
Olivier Remacle, CIO at Chirec
The new hospital center in the Chirec group is probably the most striking example concerning the future. It has eight levels covering a total surface area of 100,000 m² with 550 rooms and 35 operating theaters. “Our approach places the patient at the center and our sophisticated network architecture takes account of all the functionalities of the various professions. To prepare for the future, we have created an evolutive data center and we have over-invested in fiber optics in order to guarantee that the network can support digitalization,” explains Olivier Remacle.
As regards patient comfort, the common denominator is television. “Television is and remains essential for patients. We have gone further by installing connected television that offers not only an internal information channel and programs on request but also à la carte catering. Everything is personalized and of course, the choice offered is adapted to the patient’s medical dossier and their dietary profile. Our solution is evolutive and we have laid a very solid foundation for the next ten years,” Olivier Remacle asserts.
Find out what three CIOs in the hospital sector think about their digital transformation.
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