Why you should work digitally from now on

Published on 14/11/2018 in Innovate

Why you should work digitally from now on

Digital transformation means that companies can approach their usual activities differently. In many cases, they can also do other things. Not only do the jobs done by staff change as a result, but so does the way they cooperate. A different, digital way of working calls for a different, digital workplace.

Digital technology is bringing disruption to virtually every sector. Doing nothing in the digital era is not an option, not even for small and medium-sized businesses. So think now about how you can implement a digital transformation in your company. You need to do so to meet your customers’ changing wishes, but also so that your staff can be more efficient and productive. What is more, the digital story will soon become essential to attract and retain the right talent among millennials on the tight labor market.

The workplace is everywhere

The workplace is where it all happens. That is where colleagues cooperate, where you answer customers’ questions. But today, the workplace is not just at the office, but also on the road, at home or when you are with customers. Besides, with the arrival of flexdesks and open-plan layouts, the office looks quite different than it did a few years ago.

The digital workplace offers every member of staff the right tools, geared to the need for mobility and cooperation corresponding to their profile.

For every profile

One size fits all? Those days are gone. Depending on their profile, staff need the right, targeted support. The needs of a technician working at a customer’s premises differ from those of an administrative clerk at the office. So take a thorough look at the various types of users in your company, where they work (at the office, at home or on the road) and what they need in terms of telephony, messaging, videoconferencing and document sharing. That way, you can create the best possible digital workplace.

More efficient contact between colleagues leads to increased productivity. Access to the right applications and data promotes staff mobility, at the office, on the road and during visits to customers. In short: the digital workplace enables colleagues, partners, customers and suppliers to cooperate more easily, both physically and virtually, inside and outside the company walls.

91% of people who work from home find that they are more productive than when they work at the office.

Support, measure, adjust

Installing the digital workplace is the easy part. That challenge is to bring your staff on board so that they use the solutions on offer properly. So be sure to explain clearly what the digital workplace involves and how both the company and the staff can benefit from it. A user manual, a list of frequently asked questions, short instructive videos and training provide extra support. Remember to measure the success of the new workplace as well, by comparing the situation before and after the switch. That will enable you to adjust your approach, if necessary.

By 2020, half of the world’s workforce will be millennials.

Source: PwC, Workforce of the Future, 2017

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Do the analysis with Proximus and download our free e-book at www.proximus.be/digitalworkplace


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