Published on 11/06/2017 in Inspire
Fatima Dqaichi: “We have a strong network that is well installed locally and we have a great many skilled technicians in house. So, we can stay close to our customers. A personal account team or our Enterprise Service Team are on hand for the professional and independent contractors. After all, we don’t just want to offer solutions to our professional customers. We also aim to understand their specific issues and assist them with things that are really important for their business.”
Bart Van Den Meersche: “In addition, our service provision is increasingly working on 2 different aspects:
Fatima: “We started a major overhaul of the professional market a few years ago, covering our sales, service provision and support. We were aiming to achieve the following:
Bart: “As a leading brand in ICT services, we have to provide first-class service. Everything just has to be right all the time, it’s that simple.
It’s our ambition: to be the best service provider all the time. The fact is companies change their ICT equipment every five or seven years. But at an operator it often takes years to roll out new technology. We have to anticipate all the time.”
Fatima: “But we don’t just have to be a leading player. We have to be a recognizable and accessible brand too. Every customer really does come into contact with someone from their own personal account team or the Enterprise Service team, with a name and a telephone number, so that they never feel they are running around lost in a huge machine.”
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