Published on 07/06/2017 in Customer Stories
“We advise clients in various fields, including telecom, voice over IP, data storage and more. Obviously however, for our advice to be credible, we really have to excel in this domain ourselves,” laughs CEO Vincent Berger.
“It’s one of the reasons why we felt it was important to modernise our telephone exchange system”, Vincent Berger continues. “The other reason was because our turnover had doubled in 2015, meaning we have had to recruit a lot of new project managers. This often happens in our sector: one year we get lots of big projects and need a lot of staff and then another year there’s less. So I needed a telephone system that could easily adapt to the number of users and the possibilities. Proximus recommended their cloud-based telephone exchange, ‘Call Connect’."
“With our previous operator, the invoicing was very complicated. Our staff had a fixed amount per month and everything above that was invoiced separately. Now I have one all-in package that I can simply adapt depending on the changing number of project managers, including updates and maintenance of the telephone exchange and all communications.”
“But even better than the simple administration,Call Connect offers my staff mobility. No matter whether they are in the office or on site, clients can now call them at any time on their landline number. Better still, the project managers can take these calls with their mobiles, too. That means they can be reached far more quickly, which makes cooperation more efficient.”
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Proximus can help you in your digital transformation. With our advice, you can transform your telephone infrastructure and change the way you work and collaborate.