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All Belgians still standing strong together. And Proximus continues to support the self-employed and the small businesses.

Published on 15/05/2020 in Service

All Belgians still standing strong together. And Proximus continues to support the self-employed and the small businesses.

There is no doubt: together, is Belgium stronger! The measures taken in the corona context are step by step relaxed. Proximus retains its main additional benefits until May 17 and also continues to spoil you after.

1. Advantages for all our clients

Until May 15, you can enjoy the free movies.
Until May 17, you benefit from unlimited calls from fix or mobile lives to fix lines1, 2

You continue to benefit from those advantages :

  • To all our internet clients, we offer unlimited internet at home until June 30.
  • To all our mobile customers (with the exception of prepaid customers), you still benefit from 10GB of free mobile data on top3 available until May 31.
  • To all our TV clients, you can access free concerts on the channel Picks Live (channel 11), the latest cinema releases in our on demande catalogus and sport classes from Basic Fit on the sport section of Proximus Pickx.
  • And our program Enjoy! still offers you great experiences & offers that you don’t want to miss. Find them all in MyProximus.

The offers also apply to the self-employed and small businesses.

2. Specific support for medical professions

In order to absolutely guarantee the continuity of the medical sector and other essential operations, all priority professions now take precedence at Proximus. We will continue to monitor everything closely from a technical point of view and will give priority to interventions for doctors, pharmacists and nurses. They are now vitally important. If you are in such an urgent situation, make your appointment now.

I have an urgent request

We are also supporting the online platform for doctor's appointments Doctena with the launch of its latest tool: video consultations. In times of COVID-19, this tool is proving very useful to follow up patients. Doctors can now use the medical video consultations free of charge. This teleconsultation service usually costs 39 euros per month, but the functionality will be completely free of charge for the duration of the pandemic (until May 31st for the time being).

3. Proximus provides financial support

Proximus knows that many professional industries are being hit hard. We are therefore doing everything we can to relieve the financial burden on the self-employed and small businesses in this country. You can suspend some of your products, if you don't need them at the moment, for one month.5  Those services may be internet, television, fixed phone calls, your mobile plan and Bizz Call Connect.

Yes, I would like to take this offer

Extra measures

Our top priority is the health and wellbeing of our customers, employees and all citizens. By consequent, all our points of sales will apply the following measures:

  • Keep 1.5m distance between people inside of the shop,
  • Limit the amount of persons inside the shop,
  • We have installed plexi glas protections at the desks.

Despite those measures, we strongly encourage you to take an appointment in the shop of your choice. Check our dedicated page about the shops to find the nearest one for you. And you can still use our videochat if you prefer not coming to a shop (you can choose between French or Dutch).

For each visit at the customer’s house during this crisis period, we remind our technicians and customers of the following preventive measures:

  • Avoid any close contact (< 1.5 meter) with persons/clients having symptoms such as cough, fever or breathing difficulties,
  • Ask people to respect the distance if they are coming too close,
  • Avoid shaking hands or hugs,
  • Wash your hands frequently with water and soap or with disinfectant gel
  • Avoid touching your face, eyes, mouth or nose.

The preventive measures related to the coronavirus do not allow our technicians to intervene in case of infection or presence of someone in quarantine in the housing. If this is the case, please take an other appointment! We ask you to always respect a minimal distance of 1,5 meter. If possible, please leave the room. Exceptionally, there can be maximum 1 additional person in the room aside from our technician.

In case of non-respect of those security measures, our technician will stop the intervention and you will have to take a new appointment once it is safe again and that the security measures are well applied

We sincerely hope that these initiatives will help you to keep your business running and to stay in touch with your customers and suppliers. If you want to take any online initiatives to further strengthen your business in these difficult times, of course we are more than happy to help. Take a look at our digital solutions for strengthening your online presence here. And when your working day is done, we sincerely hope that Proximus will be able to offer you some much needed distraction and entertainment.

Belgium stands strong together. Stay safe!


1Applies for all calls from a fix telephone number to another fix telephone number in Belgium, for personal use only, and in accordance with the General Terms and Conditions of Proximus. Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

2Applies for all calls from a mobile telephone number (both within Belgium & EU4) to fix telephone numbers in Belgium, for personal use only, and in accordance with the General Terms and Conditions of Proximus. Not available for prepaid mobile customers.

310Gb on top of volume included in the subscription. Valid in Belgium and EU4. Outside EU4, you have to pay per MB you use. The rates vary per country and can be consulted here. Not available for prepaid mobile customers.

4Countries in which the free calls from Mobile to fix and the 10GB of mobile data is valid: Belgium, Aland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Mayotte, Netherlands, Poland, Portugal, Réunion, Romania, San Marino (French Antilles), Saint-Barthélemy (French Antilles), Slovakia, Slovenia, Spain, Sweden, and the United Kingdom + Iceland, Liechtenstein, and Norway.

5This discount is only offered once to professional customers (self-employed and small businesses) for a maximum amount of EUR 150.


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