Every call that goes unanswered is a missed opportunity. "It's simple," says Eric Bluart, taxi driver, "if a line is occupied, I might lose a potential customer. Now I'm confident that customers always get a person on the phone." For his taxi company, he has installed a Forum 526 exchange to transfer calls to other drivers or to put calls on hold.
If you're working with colleagues, you can automatically transfer calls whenever someone is not in the office. With the individual voicemails, you can always check which calls you've missed and respond to them.
It's not always easy to get a hold of colleagues, but a phone exchange allows you to do more than just call. It's easy to check, via your PC, whether a colleague is available and reach out to her by phone, chat or e-mail. Of course, video-conferencing is an option as well.
Not everyone is always working from behind a desk. With a cordless phone, you can alway be reached, where-ever you are in your company. You can also integrate your applications and other systems, such as alarms, to keep taps on what is happening via your phone.
Link your CRM system to your phone exchange and you can immediately check a customer's data when he calls. Fast and up-to-date.
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