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Buying online

Easy and secured!

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Good reasons to shop on Proximus.be

Easy and 24/7

A new smartphone, a mobile subscription or a Bizz Pack?
Buying online is easy and accessible 24/7, via your smartphone, tablet or PC. Save time, there are no opening hours to take into account.

100% secured payment

Pay safely online (Visa, MasterCard, Maestro or Bancontact/Mister Cash) or via your (bi)-monthly invoice according to the product ordered online.

Delivery: free, fast and flexible

Free delivery:

  • For all products ordered on our website (except accessories and One Drive for Business).
  • Via a UPS pick up-point, Bpack by Bpost, courier service or Belgian Post (depending on the product).

Delivery time:

  • Within 1 working day if the order is registered before 7 p.m. for devices without subscription.
  • Within 3 working days for devices with subscription.

And that's not all!

2 year warranty

Enjoy a 2 year warranty on all devices ordered online.
Broken mobile or fixed device? Visit one of our Proximus point-of-sales, for further instructions regarding the repair. Your purchase invoice and/or delivery note acts as a warranty document in case of repair.

Our “after-sales” customer service, always happy to help!

Questions about your online order or a product? Call our customer service, from Monday to Saturday from 8 a.m. to 10 p.m. on 0800 55 500 (toll-free).
A complaint? Contact your local Proximus Center or call 02 202 41 11.
Need the Telecom Mediation Service? You can contact them:

Or you can contact the Online Dispute Resolution Platform.

Why choose Proximus?

Would you like to be reachable anytime and anywhere? Want a comprehensive solution for you and your colleagues? At Proximus you will always find the products you need, for a fair price.

Changing is simple!

  • You keep your mobile and fixed numbers
  • Continue to use the e-mail address you had with your previous operator free of charge for up to 18 months after your transfer.s
  • Use the Easy Switch procedure or this document to terminate your current products
  • We will deal with the installation on your site.
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Contact

Our Bizz Experts are at your disposal. Choose your contact mode.

Need help?

Questions about our offers?

An advisor is at your service