Easy and secured!
A new smartphone, a mobile subscription or a Bizz Pack?
Buying online is easy and accessible 24/7, via your smartphone, tablet or PC. Save time, there are no opening hours to take into account.
Pay safely online (Visa, MasterCard, Maestro or Bancontact/Mister Cash) or via your (bi)-monthly invoice according to the product ordered online.
Enjoy a 2 year warranty on all devices ordered online.
Broken mobile or fixed device? Visit one of our Proximus point-of-sales, for further instructions regarding the repair. Your purchase invoice and/or delivery note acts as a warranty document in case of repair.
Questions about your online order or a product? Call our customer service, from Monday to Saturday from 8 a.m. to 10 p.m. on 0800 55 500 (toll-free).
A complaint? Contact your local Proximus Center or call 02 202 41 11.
Need the Telecom Mediation Service? You can contact them:
Or you can contact the Online Dispute Resolution Platform.