Buying online

Easy and secured!


Good reasons to shop on Proximus.be

Easy and 24/7

A new smartphone, a mobile subscription or a Bizz Pack?
Buying online is easy and accessible 24/7, via your smartphone, tablet or PC. Save time, there are no opening hours to take into account.

100% secured payment

Pay safely online (Visa, MasterCard, Maestro or Bancontact/Mister Cash) or via your (bi)-monthly invoice according to the product ordered online.

Delivery: free, fast and flexible

Free delivery:

  • For all products ordered on our website (except accessories and One Drive for Business).
  • Via a UPS pick up-point, Bpack by Bpost, courier service or Belgian Post (depending on the product).

Delivery time:

  • Within 1 working day if the order is registered before 7 p.m. for devices without subscription.
  • Within 3 working days for devices with subscription.

And that's not all!

2 year warranty

Enjoy a 2 year warranty on all devices ordered online.
Broken mobile or fixed device? Visit one of our Proximus point-of-sales, for further instructions regarding the repair. Your purchase invoice and/or delivery note acts as a warranty document in case of repair.

Our “after-sales” customer service, always happy to help!

Questions about your online order or a product? Call our customer service, from Monday to Saturday from 8 a.m. to 10 p.m. on 0800 55 500 (toll-free).
A complaint? Contact your local Proximus Center or call 02 202 41 11.
Need the Telecom Mediation Service? You can contact them:

Or you can contact the Online Dispute Resolution Platform.

Why choose Proximus?

Would you like to be reachable anytime and anywhere? Want a comprehensive solution for you and your colleagues? At Proximus you will always find the products you need, for a fair price.

Changing is simple!

  • You keep your mobile and fixed numbers
  • Continue to use the e-mail address you had with your previous operator free of charge for up to 18 months after your transfer.s
  • Use the Easy Switch procedure or this document to terminate your current products
  • We will deal with the installation on your site.


Our Bizz Experts are at your disposal. Choose your contact mode.

Need help?

Questions about our offers?

An advisor is at your service