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Start subscription The Proximus Start fixed internet subscription gives 100 GB per month at a download speed of 50 Mbps and an upload speed of 4 Mbps.
Everyone who logs in to a Wi-Fi Hotspot must be registered and have accepted the General Terms and Conditions
The indicated maximum speed is a theoretical speed for a fixed Internet connection, which not all customers can reach in practice. Your download speed at home depends mainly on the distance between the connection point and the exchange, the availability of VDSL, your computer installation and the indoor cabling. Only if these conditions are optimal you will be able to benefit from the maximum speed. Use of Wi-Fi can also reduce Web browsing speed.
1 Fixed Internet volume: Only for personal use, and in accordance with Proximus general terms and conditions. If the client has used their 150 GB of Internet volume included in the offer, their Internet speed is limited until the first day of the month, unless they activate Extra Volume via MyProximus: charges apply. For more info, please visit www-itt.proximus.be/internetpolicy.
Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www-itt.proximus.be/internetspeed to discover the surfing speed in your home.
Free Calls National: Use only for private purposes in accordance with Proximus general terms and conditions. For Internet Start with telephony: unlimited calls to landlines in Belgium + 1,000 minutes to Belgian mobiles only during off-peak hours (Monday to Friday from 5 pm to 8 am and all day during weekend and public holidays). For Internet Maxi with telephony: unlimited calls to landlines in Belgium + 1,000 minutes to Belgian mobiles 24/7. Over and above this, Classic rates apply. Calls during peak periods to a land line or mobile in Belgium: €0.82/call inc. VAT. May not be added to other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, apart from calls to and from the PhoneMail service). Maximum 2 Free Calls National per client.
TV: For more information about the availability of TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www-itt.proximus.be/tv
1 Fixed Internet: unlimited volume: for personal use only, in accordance with the General Terms and Conditions of Proximus. Internet Start: if you have used up 100 GB, your Internet speed will be reduced to 1 Mbps unless you have ordered Extra Volume of 20 GB for €5 via MyProximus. Internet Maxi: if you have used up 750 GB, your Internet speed will be reduced to 5 Mbps unless you have activated Extra Volume of 150 GB for free via MyProximus.
If the client has used up his monthly volume included in his Internet subscription, but has not ordered Extra Volume, he will be able to surf back at normal speed as from the first day of next month.
Everyone who logs in to a Wi-Fi Hotspot must be registered and have accepted the General Terms and Conditions
The indicated maximum speed is a theoretical speed for a fixed Internet connection, which not all customers can reach in practice. Your download speed at home depends mainly on the distance between the connection point and the exchange, the availability of VDSL, your computer installation and the indoor cabling. Only if these conditions are optimal you will be able to benefit from the maximum speed. Use of Wi-Fi can also reduce Web browsing speed.
Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www-itt.proximus.be/internetspeed to discover the surfing speed in your home.
1Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750 GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www-itt.proximus.be/internetpolicy.
Fixed Internet volume: If the client has used his Internet volume included in the offer, his Internet speed is limited until the first day of the next month, unless they activate a paying Extra Volume via MyProximus.
Favorite app: the Mobilus subscription in a Tuttimus or Familus Pack entitles you to unlimited data in Belgium and the EU* for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www-itt.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice.
TV: For more information about the availability of TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www-itt.proximus.be/tv
TV Replay is free of charge for all customers who already have or who opt for one of our Familus or Tuttimus Packs. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus Pickx app. The list of channels available in TV Replay on TV and the Proximus Pickx app, as well as the specific terms and conditions, can be found on www-itt.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.
Proximus Pickx app: offer valid in Belgium for all TV customers with a MyProximus account on Proximus' fixed or mobile network, in a zone with Wi-Fi or 3G/4G coverage, via terminals such as tablets, compatible smartphones and laptops. However, Proximus’ TV guide is accessible to all Internet users in Belgium.
Wi-Fi Hotspots and Public Wi-Fi: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Public Wi-Fi is included in the Packs with Mobilus and can be activated via the MyProximus/Network app (no login required).
Mobilus:
Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus S and L subscriptions and extra data for Mobilus M, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack
Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
Calls and texts with Mobilus:
- In Belgium, for calls and texts to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.).
- On the move in the European Union, for calls and texts to all fixed and mobile networks in the EU, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
Unlimited usage for personal use only in accordance with the General Terms and Conditions.
Internet (data): the data included is valid only in Belgium and the EU + Iceland, Liechtenstein and Norway. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750 GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www-itt.proximus.be/internetpolicy.
Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www-itt.proximus.be/internetspeed to discover the surfing speed in your home.
Free Calls National: unlimited calls to land lines in Belgium. Use only for private purposes in accordance with Proximus general terms and conditions. 1,000 minutes to Belgian mobiles during off-peak hours. Over and above this, Classic rates apply. Calls during peak periods to a land line or mobile in Belgium: €0.74/call inc. VAT. May not be added to other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, apart from calls to and from the PhoneMail service). Maximum 2 Free Calls National per client.
Mobilus:
Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus S and L subscriptions and extra data for Mobilus M, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack
Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
Calls and texts with Mobilus:
- In Belgium, for calls and texts to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.).
- On the move in the European Union, for calls and texts to all fixed and mobile networks in the EU, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
Internet (data): the data included is valid only in Belgium and the EU + Iceland, Liechtenstein and Norway. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
Maxi subscription The Proximus Maxi fixed internet subscription is the perfect subscription for the most active online surfers. You can surf unlimited at a download speed of 100 Mbps and an upload speed of 30 Mbps.
If the client has used up his monthly volume included in his Internet subscription, but has not ordered Extra Volume, he will be able to surf back at normal speed as from the first day of next month.
Everyone who logs in to a Wi-Fi Hotspot must be registered and have accepted the General Terms and Conditions
The indicated maximum speed is a theoretical speed for a fixed Internet connection, which not all customers can reach in practice. Your download speed at home depends mainly on the distance between the connection point and the exchange, the availability of VDSL, your computer installation and the indoor cabling. Only if these conditions are optimal you will be able to benefit from the maximum speed. Use of Wi-Fi can also reduce Web browsing speed.
- Favorite app: the Mobilus subscription in a Tuttimus or Familus Pack entitles you to unlimited data in Belgium and the EU* for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www-itt.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice.
- Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.
- TV bonus option: the customer can only choose one TV bonus from a defined list and can change it twice a year. Proximus reserves the right to modify the offer with two months' notice.
Calling without counting the minutes:
- Free Calls: Use only for private purposes in accordance with Proximus general terms and conditions.
- Free Calls National:Use only for private purposes in accordance with Proximus general terms and conditions. For Internet Start with telephony: unlimited calls to landlines in Belgium + 1,000 minutes to Belgian mobiles only during off-peak hours (Monday to Friday from 5 pm to 8 am and all day during weekend and public holidays). For Internet Maxi with telephony: unlimited calls to landlines in Belgium + 1,000 minutes to Belgian mobiles 24/7 Over and above this, Classic rates apply. Calls during peak periods to a land line or mobile in Belgium: €0.82/call inc. VAT. May not be added to other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, apart from calls to and from the PhoneMail service). Maximum 2 Free Calls National per client.
- TV: for more information on the availability of TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www-itt.proximus.be/tv.
- TV Replay, TV Replay+: free of charge. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus Pickx app. The list of channels available in TV Replay on TV and the Proximus Pickx app, as well as the specific terms and conditions, can be found on www-itt.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.
- Proximus Pickx app: offer valid in Belgium for all TV customers with a MyProximus account on the Proximus fixed or mobile networks, in a zone with Wi-Fi or 3G/4G coverage, via terminals such as tablets, compatible smartphones and laptops. However, the TV guide is accessible to all Internet users in Belgium.
- Wi-Fi Hotspots and Smart Wi-fi: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Access to the Wi-Fi Hotspots service is included in Familus and can be activated via www-itt.proximus.be.
- Free installation: free installation by a technician (value: €59) for new Flex customers.
Mobilus:
- Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus S and L subscriptions and extra data for Mobilus M, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack.
- Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
- Calls and texts with Mobilus:
- In Belgium, for calls and texts to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.).
- On the move in the European Union, for calls and texts to all fixed and mobile networks in the EU, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
- Unlimited usage: for personal use only in accordance with the General Terms and Conditions.
- Internet (data): the data included is valid only in Belgium and the EU + Iceland, Liechtenstein and Norway. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.
- Mobile Coverage Extender in a Tuttimus Pack: The Mobile Coverage Extender (value: €5/month) is only included for customers who have a Tuttimus Pack with at least one Mobilus L - 10 GB. Maximum 1 Mobile Coverage Extender per customer For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www-itt.proximus.be/mobilecoverageextender.
- Wi-Fi Extender Starter Kit and Tuttimus Pack: The Wi-Fi Extender Starter Kit (value: €99.99 – incl. Recupel charge) is only included for customers who have a Tuttimus Pack with at least 1 Mobilus L 10 GB. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer.
- Free installation: free installation by a technician (value: €59) for new Tuttimus customers.
*Usage for roaming within the European Union (+ Iceland, Liechtenstein and Norway), for a usage without abuse, in accordance with the terms and conditions.