Surfing speed when you are surfing and watching TV at the same time

In normal circumstances, watching Proximus TV has no impact on your surfing speed at home. The speed may sometimes decrease but not to the point where it becomes bothersome.

  • For most customers, watching Proximus TV has no impact on their surfing speed.
  • Some customers do experience a slow-down but not to the extent that it bothers them. Only if you download heavy files could there be an impact on speed.

If your surf speed lowers suddenly and drastically, it can mean that there is trouble on your line.
Test the status of your Proximus line and all related services (Internet, TV and fixed line). In case of issues, you can easily contact our technical service so that we can find a solution together.

Did you find this helpful?



Didn’t find an answer? Join our community where customers and experts help each other (in French).