Consult your usage

With MyProximus, keep an eye on how much you have surfed the Net, called or texted:

Usage that is not yet billed:

Check the usage of the current month. To do so, use MyProximus via the website or the app:

Via the website: all your usage

Here you will see your usage for all your subscriptions (mobile phones, fixed line, Internet and TV), but you must be the administrator of your customer number.  Otherwise you will see only the usage for your mobile phone or tablet.

Proceed as follows:

  1. Log in to MyProximus and, if needed, select the account (Pack/Mobile) whose usage you want to consult.
  2. For the month underway, you will see your call minutes, text messages, fixed Internet and mobile Internet or the purchases made via your TV.

High usage? Keep in mind that the amount is not exact until the bill or payment statement is drawn up, which is when we deduct any discounts or promotions. Meanwhile, here are a few tips:

Via the app: only your mobile usage

Here you will see only the usage of the SIM card in your mobile phone or tablet.  Download the MyProximus app and proceed as follows:

  1. Open the app and tap on My usage.
  2. You will see how many of your call minutes, text messages or mobile data (included in your mobile subscription or Pack) you have already used for the month underway.
  3. Used more than what is included in your subscription? The bar shows more than 100% and you will see the additional amount that you will be charged.
  4. Do you see no usage or missing usage? Read the following tips.

High usage? Keep in mind that the amount is not exact until the bill or payment statement is drawn up, which is when we deduct any discounts or promotions.

A few tips about your usage:

Usage that is already billed:

Check the usage of the last months. To do so, consult the details of your bill or payment statement.

Are you a Pay&Go user?

Check your Pay&Go usage: top-ups, calls, texts and data.


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