How to restart your devices for Internet and TV?

Do you think there's a problem with Proximus TV? A simple restart of your material will help you to recover your full services.

First, restart your modem

  1. Press the on-off button to switch off the modem. You will see that the LED indicators at the front of the modem go out.
  2. Press again the on-off button to switch the modem back on.
  3. Wait until the LEDs (DSL or XDSL) stay on

    Watch the video How to restart your modem in French or in Dutch on YouTube.


Then restart your wireless solution (PLC, Ruckus or Wi-Fi Bridge)

How to restart the PLC adapter (Ethernet adapter via the electricity grid)?

PLC adapter (Ethernet adapter via the electricity grid)
  1. Unplug the 1st PLC adapter (e.g. the one next to the modem) from the electric socket and plug it back in again.
  2. Unplug the 2nd PLC adapter (e.g. the one next to the decoder) from the electric socket and plug it back in again.
  3. Wait a few minutes until the LED indicators light up again.

    Watch the video How to restart the PLC adapter in French or in Dutch on YouTube.

How to restart your Ruckus transmitter-receiver?

Ruckus
  1. Unplug then plug back again the black power cable at the back of the 1st Ruckus device (e.g. the Ruckus transmitter, next to the modem).
  2. Unplug then plug back again the black power cable at the back of the 2nd Ruckus device (e.g. the Ruckus receiver, next to the decoder).
  3. Wait a few minutes until the LED indicators light up again.

    Watch the video How to restart the Ruckus? in French or in Dutch on YouTube.

How to restart your Wi-Fi Bridge?

Wi-Fi Bridge
  1. Press the Power button on the back of the Wi-Fi Bridge to switch off the device.
  2. Press again the Power button to switch the Wi-Fi Bridge back on.
  3. If you have several Wi-Fi Bridges, restart them all in the same way.

    Watch the video How to restart the Wi-Fi Bridge? in French or in Dutch on YouTube.


Finally, restart your decoder

How to restart your decoder?

  1. Set the switch on the back of your decoder to 0.
  2. Wait for at least 10 seconds.
  3. Reset it to 1.
  4. The indicators on the front of your decoder will light up. The reboot is in progress.
  5. After a few minutes, you can watch TV and navigate in the Proximus TV menu.
V5 decoder

Watch the video How to restart your V5 decoder in French or in Dutch on YouTube.

V5 compact decoder

Watch the video How to restart your V5 compact decoder in French or in Dutch on YouTube.


Did you find this helpful?


Contact us