Incorrect usage in the MyProximus app?

Your call, text or data usage in the MyProximus app is incomplete or incorrect? Is it higher than expected? In that case, read the following carefully.

Usage is not in real time

The information is updated:

  • For calls and texts: after 30 minutes (exceptionally after 4 hours).
  • For data: after 4 hours (exceptionally after 24 hours).

If you exceed your allowance of call minutes, texts or data, we will send you a warning by text message after max. 4 hours.

×

Your usage is incomplete or incorrect?

Update the information using the refresh button or swipe down on your screen.
If there was new call, text or data usage, the latest available information will appear in each block, together with the date of the update.

Please note:

  • You see only the mobile usage of the Proximus SIM card in your smartphone or tablet with access to 3G/4G. If you want to know the usage of your fixed line, TV, Internet by Wi-Fi, other mobile phones, or tablet/smartphone with Wi-Fi only, log in to MyProximus (via the website).
  • Mobile payments (such as SMS parking) appear between 30 minutes and 48 hours after purchase, depending on the external service provider.
  • Usage abroad appears after max. 8 hours for Europe. For the rest of the world, it depends on the foreign operator and can take up to 30 days. We will send you various text alerts if you surf intensively abroad via 3G/4G.
  • Does your mobile phone have two SIM cards? The MyProximus app only gives the correct usage for a Proximus SIM card in the SIM slot 1.
  • Do you always surf via Wi-Fi? Your Wi-Fi usage is not shown in the app. To view your call and text usage (and mobile data usage if applicable), connect at least once a month to the mobile network (3G/4G):
    1. Turn off the Wi-Fi connection in your phone's settings.
    2. Connect to the mobile network (3G/4G) via the network menu on your phone. If this doesn't work, check the Internet settings.
    3. Open the MyProximus application. Your usage will now be displayed.
    4. Turn on your Wi-Fi connection again. Repeat this process once a month.

Is your usage higher than expected?

Please note that you will only have the exact amount when your bill or payment statement is drawn up and we calculate any applicable discounts and promotions.

A few tips:


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