Is incorrect or no usage data displayed in the MyProximus app regarding your calling, texting and surfing usage? Determine which situation applies to you and how to resolve it.
Update the information in My Usage by briefly dragging your screen downwards. The latest available information appears. The update period can be different for your calling, texting or surf usage and is noted in each box.
Your voice and texting usage is updated every 30 minutes (in some cases, up to 4 hours); information on data usage every 24 hours.
Also bear in mind the following:
Have you have checked your problem against the situations listed above and do you still receive the message "Unable to access the MyProximus service"? Possibly there is a connection problem or an identification problem. Please try again later. If the problem persists, please contact our customer service.