View all your products after registering to MyProximus

Put all your subscriptions and related bills or payment statements together in your existing MyProximus account to benefit from all services (e.g. Premium Club and Smart Wi-Fi). The only condition is that you are the administrator for the bills or the payment statements you want to add and that they belong to the same customer account.

It is not possible to add or supplement with a Pay&Go number.
Create a separate MyProximus account for each Pay&Go number.

How do you add your Internet, TV or fixed line?

Do you see only your mobile number? As the administrator, add your Internet, TV or fixed-line products to MyProximus:

  1. Log in, click on "Link your Pack and fixed products to MyProximus" and then click Continue.
  2. We will check that these products belong to the same customer account.
    If "This option is reserved for customers with a pack or fixed products" appears, it means the products relate to a different customer account. In that case, create an additional MyProximus account.
  3. Enter your customer number for the products you want to add.
  4. Also provide the billing date and activation code.
  5. You will be logged in again automatically. You will now see all your products and can manage all services.

How do you add your mobile or tablet?

Do you see only your Internet, TV or fixed-line products? As the administrator, add your mobile products to MyProximus:

  1. Log in, click on "Link your mobile numbers to MyProximus" and then click Continue.
  2. We will check that these products belong to the same customer account. If "This option is reserved for Proximus Mobile customers" appears, it means the products relate to a different customer account. In that case, create an additional MyProximus account.
  3. In the drop-down menu, select a mobile number that you want to add. Click Continue. Note: is this mobile or tablet unable to receive text messages? Select the “I can’t receive text messages” link and provide your PUK code of the SIM card in question. Proceed to step 5.
  4. Fill in the activation code you just received by text message and click Confirm.
  5. You will be logged in again automatically. You will now see all your products and can manage all services. If you are a business customer with several mobile phone subscriptions and several accounts, use the selection button at the top to navigate in MyProximus.

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