You no longer have access to your e-mail

If you send an excessive number of e-mails or spam, we temporarily block your mailbox for safety reasons. Set a new password or ask to be removed from our blacklist to have access to your mailbox again. You will be able to read and send e-mails again within 24 hours.

You didn't send the e-mails concerned?

Cyber criminals may have obtained your personal data via phishing. If you suspect this is the case, we advise you to check your mobile phone, tablet or computer for viruses and other malware before you unblock your mailbox.

How can you gain access to your e-mails again?

  • In most cases, you simply have to set a new password for your mailbox. After that, you will be able to access your e-mails again.
  • If this doesn't work, it may be because your IP address, domain name or mail server is on our blacklist. Make sure no more spam can be sent from your mailbox (your IT specialist can help you with this) and then send an e-mail to asking to be removed from our blacklist. Don't forget to mention your IP address and customer number, and give a short description of the problem and the measures you have taken.

In both cases, your request will be handled within one working day. If you still can't access your e-mails after 24 hours, call our special helpdesk on 0800 23 452 and select option 3 "Technical problems". Keep in mind that our employees can only help you if you have carried out the above-mentioned steps.

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