Reset your decoder

Having a problem with your television or decoder? We suggest:

  1. Check the condition of your telephone line,
  2. Reboot your modem and decoder
  3. If you use a PLC or Wi-Fi Bridge, also check that the indicator lights of your PLC   or Wi-Fi Bridge  are not red.

If no other solution is possible, we suggest that you reset your decoder. Reset your decoder will have no effect on your recordings.


V5 compact decoder

V5 compact decoder

Watch the video in French or in Dutch.

  1. Press the On/Off switch located on the back of your decoder to turn it off.
    On/off button V5 compact decoder
  2. Press the Reset button located on the back of your decoder using a pointed object such as a toothpick, the tip of a pen or a paper clip.
    Reset button V5 compact decoder.
  3. While pressing the Reset button, press the On/Off switch again to put it in the I position.
  4. Release the Reset button when the update screen appears on your TV or after 15 seconds.
  5. Wait for about 30 minutes. Your decoder will be completely reset.

V5 decoder

V5 decoder

Watch the video in French or in Dutch.

  1. Press the On/Off switch located on the back of your decoder to put it in the 0 position. Wait 4 seconds.
    On/off button V5 decoder
  2. Simultaneously keep the ^ and TV buttons on the front of your decoder pressed down.
    Reset button V5 decoder
  3. Press the On/Off switch again on the back of your decoder while keeping the ^ and tv buttons on the front of your decoder pressed down.
  4. Keep pressing the ^ and tv buttons pressed down until Waking UP + appears on the decoder screen. You can then release the buttons.
  5.  If the message Hello DRA/Start DRA appears, this means the reset is proceeding correctly. If not, restart the reset procedure again.
  6. Wait for about 30 minutes. Your decoder will be completely reset.

V4 decoder

V4 decoder

Watch the video in French or in Dutch.

  1. Press the On/Off switch located on the back of your decoder to put it in the 0 position. Wait 4 seconds.
  2. Press the On/Off switch again on the back of your decoder to put it in the I position.
  3. When P101 appears on the decoder screen, simultaneously keep the Back - OK – Menu buttons on the front of your decoder pressed down until FACr appears
    Reset button V4 decoder
  4. Wait for about 30 minutes. Your decoder will be completely reset.

V3 decoder

V3 decoder

  1. Unplug the power cable to the back of the decoder. Wait 4 seconds. Reconnect the cable.
  2. Simultaneously keep the On off button V3 decoder - OK – Menu buttons on the front of your decoder pressed down until FACr appears.
    Reset button decoder V3
  3. Wait for about 30 minutes. Your decoder will be completely reset.

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