What happens if you download more than the monthly volume?

A certain amount of volume is included in your monthly subscription for internet:

  • If you exceed your mobile data volume, you will be billed for the additional charges run up.
  • If you exceed your fixed data volume, there will be no additional charges. However, when you are about to exceed this volume, you will be informed by e-mail and/or texting. If you download more than your monthly volume your speed will be limited. This limit will impact the comfort of use of your Internet connection, but your Internet connection is not interrupted completely.

For fixed internet, you have 2 possibilities:

  • Continue to surf at this limited speed until the 1st day of the following month without extra costs. The next month, you will automatically get back your normal Internet speed.
  • Order or activate extra volume for your fixed internet connection. Extra volume is a free or paying option, depending on the Internet subscription that you have. It will give you the insurance to be able to surf back at usual speed.
    1. Log in to see your products.
    2. Select your internet subscription.
    3. Select the Available tab in the Services box.
    4. Choose an available Volume Pack and click the Order button.

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