Stop pay-for text messages and block special numbers

Deregister from a text message service or set up call barring free of charge to block special numbers on your mobile or fixed line.

Stop pay-for text messages

To deregister from a text message service, simply text STOP (in capital letters) to the service provider's mobile number or the contact number included in the list of third-party services(.pdf).
You get no answer or you still receive these text messages after a few days? In that case, contact our customer service. We will be happy to help you to have the service provider cancel the text message service.

Block special numbers

If you have a Pay&Go card, you will need to contact our customer service to have pay-for calls blocked.
If you have a mobile or fixed line subscription, you can set up free calling restriction online:

  1. Log in to see your products and click the phone number for which you want to active a calling restriction.
  2. Click the Available tab in the Options box (for your mobile) or the Services box (for your fixed line).
  3. Browse the available options until you get to calling restriction.
    • Calling restriction Adult Content
      Block calls and SMS messages to numbers offering pornographic and other erotic content (0906 and 0907 / 7xxx).
    • Calling restriction Premium Content
      Block calls and SMS messages to all premium 090x and SMS numbers that offer pay-for content or services (0900, 0901, 0902, 0903, 0904, 0905, 0906, 0907 and 0909 / 2xxx, 3xxx, 5xxx, 6xxx, 7xxx and 9xxx). The SMS numbers 4xxx can be blocked via the calling restriction below.
    • Calling restriction Payment Content
      Block SMS messages to numbers offering payment content (4xxx). You will need to contact our customer service to have these services blocked.
    • Calling restriction Gaming Content (This is a seperate option on your fixed line. On your mobile, this option is offered via the Calling restriction Premium Content.)
      Block calls and SMS messages to numbers offering games, contests or other gaming content (0905 / 5xxx, 6xxx and 95xx-99xx).
  4. Click the Order button.
  5. Click Available smart services and select the calling restriction you want to activate.
  6. Click Confirm to activate the calling restriction.

Block other calls, your mobile phone or your SIM card

Do you also want to block other calls, e.g. international calls? Activate a paying calling restriction option on your mobile or on your fixed line.

You can also block your mobile and SIM card, e.g. in case of loss or theft.


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