Reset your Ruckus devices

Reset your Ruckus transmitter and Ruckus receiver in case they no longer communicate optimally with each other (i.e. if the indicator with the thumb pointing upwardsQuality of the wireless signal is lit green).

  1. At the back of one of the devices, press the button on the extreme right for 10 seconds using the tip of a pen.
  2. Do the same thing with the 2nd device.
  3. Next, bring one of the devices (whichever one) with its electrical cable (the black cable) close to the other device.
  4. Disconnect the electrical (black) cables from the back of the 2 devices.
  5. Connect the 2 Ruckus devices to each other via a network (white) cable.
  6. Reconnect the electrical cable of the Ruckus transmitter. The Ruckus transmitter has a white cover whereas the Ruckus receiver has an orange one.
    Ruckus transmitter (on the left, model Acecss Point AF2821) and Ruckus receiver (on the right, model Adapter VF2121)
  7. Now, reconnect the electrical cable of the Ruckus receiver.
  8. Wait for 2 minutes until the 4 indicators of the Ruckus receiver light green (What do the LEDs on your Ruckus device mean?). If they don't, repeat the procedure, starting from step 4 (i.e. disconnect the electrical cables).
  9. Once the indicators have lit up, reconnect the Ruckus devices in their original places (don't confuse the order: the transmitter at the modem and the receiver at the decoder).
  10. If you have a 3rd Ruckus device, you will still need to do the following:
    1. Press the small button on the back of the 3rd Ruckus device for 10 seconds (only on this 3rd device!).
    2. Position this Ruckus device near the Ruckus transmitter.
    3. Disconnect the electrical (black) cables of the 2 devices.
    4. Connect the 2 Ruckus devices to each other via a network (white) cable.
    5. Reconnect the electrical (black) cable of the Ruckus transmitter.
    6. Now connect the electrical (black) cable of the 3rd Ruckus device.
    7. Wait until all 4 indicators of the 3rd Ruckus device are lit (this can take up to 2 minutes).
    8. Once the indicators have lit up, reconnect the Ruckus devices in their original places (the transmitter at the modem and the receiver at the decoder).

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