Forgotten your MyProximus login or password?

Request your MyProximus login (username) online and set a new password:

  1. Provide here the e-mail address or mobile phone number that you used to register for MyProximus.
  2. Type in the numerals and letters of the security code and click Next.
  3. You will immediately receive an e-mail or text message with your login.
  4. Click the link in the e-mail or type in the login and security code contained in the text message.
  5. Next, choose your password (must contain at least 8 characters, including at least 4 letters and 1 numeral) and confirm.
  6. You will be automatically logged in to MyProximus with your login and new password.


Did you find this helpful?



Didn’t find an answer? Join our community where customers and experts help each other (in French).