No access to MyProximus?

Check which situation applies to you and follow the steps of the solution proposed.

Having a problem registering?
  • Can't find your registration details?
    See how you can find your customer number, activation code and date.
  • Can't receive any text messages on your device (e.g. your tablet)?
    Enter the PUK code of your SIM card.
  • Can't find the "Confirm your MyProximus login" e-mail that you were sent?
    • Search in your spam folder or Unwanted e-mail folder for an e-mail from
    • You will receive various reminders by e-mail during 14 days. Once that period has expired you will need to register again.
  • Do you receive the message "This e-mail address is already in use"?
    A login (username) has already been created with this e-mail address in the past.
    • You can use this e-mail address as your login. Can't remember your password anymore? Set a new password.
    • Or register with another e-mail address. In that case you will no longer be able to use the old e-mail address as your login.
  • Do you receive the message "Your customer number or mobile number is already linked to another username"?
    Only one person per customer number can view and manage all subscriptions and products. If you are indeed the owner of this customer number and want to fully manage your products, fill in the requested data. The previous user will no longer be able to see the products in MyProximus.
  • Do you receive an error message when you click the link in the e-mail "Confirm your MyProximus login"?
    • Try again, as there may have been a technical problem. If the problem persists, check whether you can log in after all.
    • If the link doesn't work or you can't log in, then your confirmation e-mail is older than the 14 days provided for. You will need to register again.
  • Do you receive a general error message when trying to register?
    Disable the cookies and restart your Internet browser.
Having a problem logging in?
  • Have you lost your login or forgotten your password?
    Request your login or set a new password.
  • Is your account blocked?
    If you enter a wrong password three times, your access will be blocked for 20 minutes for security reasons. After that, try to log in again or set a new password.
  • Do you receive the error message "MyProximus is currently not available"?
    There is currently a technical problem with MyProximus. Please try again later.
Having a problem after logging in?
  • Can't see all your subscriptions or mobile numbers in MyProximus
    In that case, add the missing products.
  • Unable to consult or use certain online services?
    If, say, you want to change a rate plan, view a bill or a payment statement, you must be the administrator of your MyProximus customer number.
  • Do you receive a technical error message in a certain section?
    There may be a technical problem. Please try again later.
  • Do you have a question about MyProximus in connection with your e-mails, Premium Club, your bills or payment statement? Find answers to most of your questions.

Did you find this helpful?



Didn’t find an answer? Join our community where customers and experts help each other (in French).