If you send an excessive number of e-mails or spam, we temporarily block your mailbox for safety reasons. Set a new password or ask to be removed from our blacklist to have access to your mailbox again. You will be able to read and send e-mails again within 24 hours.
Cyber criminals may have obtained your personal data via phishing. If you suspect this is the case, we advise you to check your mobile phone, tablet or computer for viruses and other malware before you unblock your mailbox.
How can you gain access to your e-mails again?
In both cases, your request will be handled within one working day. If you still can't access your e-mails after 24 hours, call our special helpdesk on 0800 23 452 and select option 3 "Technical problems". Keep in mind that our employees can only help you if you have carried out the above-mentioned steps.