Receive your bill or payment statement by e-mail, via Zoomit or by post?

In MyProximus, configure how you want to receive your bill or payment statement: electronically (by e-mail), in your Internet Banking (via Zoomit), or on paper (by post).

By e-mail?
  1. Log in to MyProximus to change the sending method.
  2. Your e-mail address is already filled in. This must be the same as your MyProximus user name, except in the case of business customers. The latter can choose an e-mail address for their electronic bills themselves.
  3. Would you also like a notification by text message (not obligatory)? In that case, fill in your mobile number.
  4. Check that the right numbers are checkmarked: if necessary, uncheck the bills or payment statements that you don't want to receive by e-mail and then click on Continue and then Confirm.
  5. Click on the link in the e-mail "Your subscription to Proximus' 'My electronic bill' which we sent you. Only then will the change be complete.
Via Zoomit?
  1. Log in to MyProximus to change the sending method.
  2. Select Internet banking (Zoomit) and fill in the bank account number to which your bills or payment statements should be directed.
  3. Check that the right numbers are checkmarked: if necessary, uncheck the bills or payment statements that you don't want to receive via Zoomit and then click on Continue and then Confirm.
  4. Then open your Internet banking and, in the Zoomit section, enter the e-mail address on which you want Zoomit to notify you of each new document.

Do you have other questions about Zoomit?

By post?
  1. Log in to MyProximus to change the sending method.
  2. Select Paper (by post).
  3. Check that the right numbers are checkmarked: if necessary, uncheck the bills or payment statements that you don't want to receive by post and then click on Continue and then Confirm.
  4. We will send the documrnt to your existing address. You can change the address of your bill or payment statement online.

As soon as you confirm the changes, you will receive your bill or payment statement according to your new setting. However, if we are already in the process of drawing up your next bill pr document, it will be sent via the old method one more time.


Did you find this helpful?


More

Forum

Didn’t find an answer? Join our community where customers and experts help each other (in French).

Forum