An explanation of your bill

You have Internet, TV, fixed line or a Pack?
Since October 2016 you receive, as residential client, a payment statement. Before that date, you received a bill.
A question about a bill before October 2016? Here is an explanation of the elements as they appeared on those bills.

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Billing data

  1. Log in to proximus.be/mybill with your MyProximus login. You can:
  2. Have you already registered on MyProximus? Then you’ll find your login (user name) there.

Bill preview

  1. Date of your bill: You will always receive your bill around the same day of the month. The billing period runs from the first until the last day of the previous month.
  2. Subscriptions: This is the total amount of all the monthly subscription fees for the Internet, TV, telephone, etc. They are due for the month underway. More details about your subscriptions can be found on the next pages of your bill.
  3. Usage: This groups the costs not included in your subscription. They will depend on your personal usage (per minute, per MB, TV on demand, etc.) of the previous month. More details about usage can be found on the next pages of your bill.
  4. One-time fees: These fees are due only once for a device, an installation, an activation, etc.
  5. Services provided by third parties: The costs for using these services will be directly passed on to a third-party provider. If, for example, you have bought a bus or tram ticket via SMS or called a 0900 number, the total amount will be indicated here. You can find a breakdown of these pay-for text messages and special numbers, dispute them and have them blocked.
  6. Amount incl. VAT: All amounts are VAT inclusive. The detailed costs of your subscriptions, usage, one-time fees (if applicable) and services provided by third parties can be found on the next pages. More billing data can be found on MyProximus.
  7. Total sum due: Is the total amount higher than you expected when you took out the subscription? In that case, check your usage of the previous month. After all, the usage charges are added to your subscription fee.

Payment data

  1. Pay the billing amount on time and use the right bank account number. Did you pay your bill too late? Notify us and set up a direct debit arrangement to avoid this in the future.
  2. In some cases, this is where you can find a breakdown of your bill: amount excl. VAT, VAT rate, amount incl. VAT.

Installation address

  1. Installation address: The address(es) where you are using your Internet, TV or fixed line, along with the corresponding telephone numbers and reference numbers.
    You can also request a home move online.
  2. The address and your corresponding mobile numbers.

Subscription breakdown

  1. Subscriptions: This is the total amount of all the monthly subscription fees for the Internet, TV, telephone, etc. If you have a Pack, everything is bundled into one amount which corresponds to the sum of the charges payable for the products in your Pack. The fee for the decoder mentioned lower down is also part of your Pack price.
  2. Overview of your products, product names and opties you have in your Pack. More details can be found on the last page of your bill and on MyProximus.
  3. Period: The subscription fee is due for the month underway. If your subscription didn’t start or wasn’t activated in the beginning but during the course of a month, this period may be longer or shorter than one month on your first bill. On your subsequent bills, however, the period will run by default from the first day until the last day of the month underway.
  4. Price/month: Subscription fee per product per month.
  5. Amount incl. VAT: The subscription fee for your billing period. On your first bill or following the activation of a new product, it will be proportional to the number of activated days.
  6. Some products cost €0.00 or are deducted from your bill because they are included in your Pack or are part of another product.
  7. Telephony (options): If you have any telephone options, you will find them in the section under that name. The same applies to any Internet and TV options. Some options cost €0.00 because they are included in your Pack.


Detailed usage information

  1. Usage: These are the costs that are not included in your subscription. They vary from month to month because they are calculated on the basis of your personal use (per minute, per MB, TV on demand, etc.) of the previous month.
    You can consult the details of your billed usage online. Usage of the ongoing month which has not yet been billed can be consulted  online and via the app.
  2. Quantity: Total number of calls, text messages, MB of Internet traffic, TV on demand, etc. of the previous month.
    You can consult the details of your billed usage online. Usage of the ongoing month which has not yet been billed can be consulted  online and via the app.
  3. Period: You pay for the usage of the previous month. If your subscription didn’t start or wasn’t activated in the beginning but during the course of a month, this period may be longer or shorter than one month on your first bill. On your subsequent bills, however, this period will run by default from the first day until the last day of the month underway.
  4. Total duration: Your total personal usage (in minutes) of the previous month.
  5. Amount incl. VAT: The charges for your usage of the previous month. It is possible to limit your usage:

One-time fees and total

  1. One-time fees: These are the charges that are billed only once for a device (mobile phone, modem, decoder), an installation, an activation, administrative charges for a move, etc.
  2. Total of all the sections: Total billing amount. This is the sum of all the amounts charged by Proximus: subscriptions, usage, one-time fees (where applicable). If you disagree with a given amount, you can file a complaint.

Information section

  1. Information about your rates: Detailed information about your Internet, TV, telephone and other products and the line they are assigned to.
  1. Fixed Internet usage: This indicates the number of MB used in the previous month for your fixed Internet connection(s). Find out what you can do if you download more than your monthly volume.
  2. Your loyalty program: Information about the Premium Club loyalty program. Not signed up to it yet? More info on proximus.be/premiumclub.
  3. Your fixed-term contracts: If you received a mobile phone, tablet or TV at advantageous conditions with your subscription or Pack, you will find information about your contract for this device here. You can change or cancel this contract.

Services provided by third parties

  1. Services provided by third parties: The costs for using these services will be directly passed on to a third-party provider. If, for example, you have bought a bus or tram ticket via SMS or called a 0900 number, an overview will be available here. You can find a breakdown of these pay-for text messages and special numbers, dispute them and have them blocked.

Do you have another question concerning your bill? Look for an answer here.


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