Change the address of your bill or payment statement

Would you like your bill or payment statement to be sent to a different address? You can change the address online only if you are the MyProximus administrator, Proceed as follows:

  1. Log in to MyProximus and scroll to Billing address.
  2. If you receive more than one bill or payment statement per month from Proximus, enter the telephone number for which you want to change the address.
  3. Fill in the new address.
    • If you want, you can have the document sent to a PO box.
    • If you want, you can add a third party's name (another person or a company name).
  4. Click Save changes and Confirm.

Following a check, the changes will be implemented within 5 days. If your bill or document has already been drawn up by us, it will still be sent to your old address one last time.

Will you also be moving? You can notify us of your new address online. It's best you do so 4 weeks before you move.

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