Discover the Proximus quality!

Quality in the spotlight

When it is full on, our network’s got it covered. This summer we're boosting our network at more than 200 events so you can call, surf, share, etc. without a worry. We're installing additional antennas at all major summer festivals and at a whole series of other events.

Can’t make it to your favorite festivals? Follow them online thanks to reviews, photos and livestreams: www.proximusfestivals.be

Service quality

At proximus, we aim every day to improve the quality of our services

Our experts at your service

You can count on our experts when you need help. There are different ways you can contact our services: call, e-mail, chat, social media,… .
You have a technical question? Our operators are available until 22:00, even on Sundays. In case of issues with Proximus TV you can call them until midnight!
We also provide technical support at your home. Our technicians can come by, even on Saturdays.
Of course you can always visit one of our 1000 shops.


Managing your account is easy: it’s accessible at all times with MyProximus. Keep an eye on your usage and access your services.

Access to technologies

Thanks to the Web Experts and free trainings via Smart Café, all our customers can fully benefit from new technologies.

Network quality

An ultra-powerful mobile network guaranteed. Want an example? With 4G you download your photos and videos more than 20% faster than with other operators.

Super-fast and unlimited Internet in your home, and Internet access elsewhere thanks to the 1 million Wi-Fi Hotspots in Belgium and 13 million worldwide.

Need help?
  • Contact us on 0800 - 22 011 (option "Become customer")
    Mo - sat : 08:00 - 22:00