Discover the Proximus quality!

Quality in the spotlight

This year, we have shown that we’re always close thanks to our network. We certainly don’t keep you waiting: you needed a supersonic fast upload of your craziest pics and videos on your mobile, to send them to your best friends. Or to consult your own network when needing some urgent advice.

You can now surf faster than ever thanks to 4G+. As from November, this will be available to all our customers (with a compatible smartphone) in more than 20 cities.

Service quality

At proximus, we aim every day to improve the quality of our services

Our experts at your service

You can count on our experts when you need help. There are different ways you can contact our services: call, e-mail, chat, social media,… .
You have a technical question? Our operators are available until 22:00, even on Sundays. In case of issues with Proximus TV you can call them until midnight!
We also provide technical support at your home. Our technicians can come by, even on Saturdays.
Of course you can always visit one of our 1000 shops.


Managing your account is easy: it’s accessible at all times with MyProximus. Keep an eye on your usage and access your services.

Access to technologies

Thanks to the Web Experts and free trainings via Smart Café, all our customers can fully benefit from new technologies.

Network quality

An ultra-powerful mobile network guaranteed. That’s why we deploy 4G+ in more than 20 Belgian cities as from November, which allows you to surf faster than ever on your smartphone. Surf, stream and share whatever you want at dazzling speeds up to 225 Mbps!

Thanks to Smart Wi-Fi your phone switches automatically from 3G/4G to one of our 1.3 million hotspots in Belgium, without interrupting your browsing experience. It’s fast, safe, and most importantly for free!

Even abroad you can surf for free thanks to 17 million Wi-Fi hotspots worldwide.

Having a well isolated home is a no-brainer, but this shouldn’t prevent you from calling or being reachable! No need to panic, there’s a better solution than taking some walls down. Proximus is the first operator in Belgium offering the Mobile Coverage Extender, which guarantees full mobile coverage in every room of your home.

Need help?
Our Bizz Experts recommend