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Identification of your prepaid card

Our top-up cards are no longer anonymous

What changes for you?

In the war against terrorism the federal government has decided that all prepaid cards must be identified.

So anyone who buys a new prepaid card will have to register and identify him or herself before using the card for the first time. Even if you're an existing prepaid card user, you'll have to identify yourself. Otherwise you'll no longer be able to make calls, text and surf.

Do you use automatic top-ups? No worries: you are already identified. The same goes for subscribers with a FullControl bundle.

It's easy to do!

Choose your method to identify your prepaid card

Identify yourself directly

You can easily identify your prepaid card:

Using the web identification tool...

Identify yourself with your electronic ID card (eID) and PIN code, or top up your Pay&Go card using your Bancontact card on our identification web tool.

Via one of our Proximus Centers...

One of our staff will be happy to help you. Don't forget to take your electronic identity card, your passport or any other identity card with you to the Center.


Ask a family member with a Proximus postpaid subscription

Any existing Proximus postpaid customer can identify a prepaid card in his or her name. Postpaid Proximus customers can do it for their partner, children, parents, grandparents, brothers or sisters

Attention: your prepaid card will be in the name of this family member. Not in your name.

It’s easy and fast to register:

Via MyProximus

Does a member of your family have a MyProximus account? (he is a private customer, not business and the administrator of his MyProximus account).
He/she can identify your card via our identification web tool or our MyProximus-app:

Via MyProximus on our webidentification tool

He or she can login easily to his/her MyProximus account here:

Via MyProximus-app

Have him or her download the MyProximus-app for iOSAndroid or Windows Phone on his/her mobile phone. Login with his/her existing MyProximus account and then he/she has to click on ‘My Profile’ and fill in the form.

Via sms:

If the member of your family has a proximus postpaid mobile but no MyProximus account he/she can send an sms from his postpaid card in his mobile phone to the free number 8804 with “IDENT”, followed by two times the prepaid number you want to register. For example “IDENT 0470123456 0470123456"

Or simply opt for FullControl!

Instead of identifying your Pay&Go card, you can simply switch to our FullControl bundle. This gives you all the advantages of a subscription for a low limited fixed amount, without exceeding your budget. And it also means you're registered and in order with the authorities right away!

Mobilus FullControl

Frequently asked questions

I use a prepaid card: do I have to identify myself?

At present, you're not yet required to identify yourself. But you might as well already do so voluntarily as it will become compulsory very soon.
The only thing you have to do is surf to www.proximus.be/identification with your identity card, PIN code and an e-ID reader. You can also identify yourself by topping up your card online using your Bancontact card.

Don't have Internet access? In that case you can always drop into a Proximus Center near you.

If I buy a new prepaid card, do I have to identify myself?

At present, you're not yet required to identify yourself. But you might as well already do so voluntarily as it will become compulsory very soon.
From then on, new customers will in any event have to identify themselves before being able to use their prepaid card.
You can identify yourself right away in the point-of-sale, but you can also do so afterwards on www.proximus.be/identification using your identity card, PIN code and an e-ID reader. You can also identify yourself there by topping up your card online using your Bancontact card.

Can I use my prepaid card if I don't identify myself?
No. If you don't identify yourself you'll eventually no longer be able to make or receive calls. Nor will you be able to text or use mobile Internet
If I don't identify myself in time, do I have to throw away my prepaid card?
No. Once you do identify yourself via the Web or in a Proximus Center, you can simply continue to use your prepaid card. Things such as your credit and top-up bonus will remain unchanged.
How do I identify myself?
You can identify yourself by surfing to www.proximus.be/identification with your identity card, PIN code and an e-ID reader. You can also identify yourself by topping up your card online using your Bancontact card.
Don't have Internet access? In that case you can always drop into a Proximus Center near you.
A good alternative is to switch to a Mobilus FullControl rate plan. Then you're all in order straight away
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