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Conditions

Footnotes

1 Unlimited volume: for personal use only, in accordance with the General Terms and Conditions of Proximus. Internet Comfort : if you have used up 150 GB, your Internet speed will be reduced to 3 Mbps unless you have activated a free Volume Pack of 20GB via MyProximus. Internet Maxi : if you have used up 500 GB, your Internet speed will be reduced to 5 Mbps unless you have activated a free Volume Pack of 20GB via MyProximus.

If the client has used up his monthly volume included in his Internet subscription, but has not ordered a Volume Pack, he will be able to surf back at normal speed as from the first day of next month.

2 Mobile Internet: for use in Belgium only. Once the MB have been used up: €0.1 per MB. To benefit from Mobile Internet you need a Vodafone Mobile Connect USB modem or a device with built-in 3G technology. To surf on your smartphone via the 3G or 4G network, you have to combine a mobile subscription in a Pack with Internet and have a compatible device.

3 Speed

Internet Start : 
At home and on the Wi-Fi Hotspots :
Download speed: 60 Mbps, upload speed: 4 Mbps
Mobile Internet :
Download speed : 50 Mbps, upload speed: 20 Mbps

Internet Comfort :
At home and on the Wi-Fi Hotspots :
Download speed: 100 Mbps, upload speed: 6 Mbps
Mobile Internet :
Download speed : 50 Mbps, upload speed: 20 Mbps

Internet Maxi :
At home and on the Wi-Fi Hotspots :
Download speed: 100 Mbps, upload speed: 8 Mbps
Mobile Internet :
Download speed : 50 Mbps, upload speed: 20 Mbps

Your download speed at home depends mainly on the distance between the connection point and the exchange, your computer installation and the indoor cabling. Only if those three are optimal, will you be able to enjoy the maximum speed.

Visit www.proximus.be/vitesseinternet to discover the speed in your home.

See the Download policy (.pdf)

4 Wi-Fi Hotspots: every person who logs in to a Proximus Wi-Fi Hotspot must be registered and must have accepted the General Terms and Conditions.

5 Proximus TV: for more information or to find out if Proximus TV and/or the HD signal is available in your area, please contact your vendor.

6 Fixed line:

Happy Time XL: for personal use only, and in accordance with the General Terms and Conditions of Proximus.  Cannot be combined with other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

Happy Time International: option valid on the standard telephone line. Limited to 2,000 minutes per month.  Beyond these 2000 minutes, the calls are invoiced at the Classic rates that apply for the chosen destination. One option per customer and for personal use only, in accordance with the General Terms and Conditions of Proximus.  Cannot be combined with other options granting discounts on international calls.

7 Mobile subscription

  • Everything you need to know on ​www.proximus.be/mobileinpack
  • Valid for price plans Proximus Smart/Smart+/Easy/Easy+ and Generation MTV.
  • €10 subscriptions can also be added to the Packs, but do not benefit from a price advantage.

For Smart+ 65: The calling minutes, text messages and mobile data can be used in the following countries (except for calls and texts to special numbers): Andorra, Aland Islands, Austria, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Island of Dominica, Estonia, Faroe Islands, Finland, France, French Guyana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Iceland, Italy, Jersey Island, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Island, Romania, San Marino, Slovakia, Slovenia, Spain, Saint-Barthélemy, Saint-Martin, Sweden, and the United Kingdom.

8 To enjoy 4G, you only need to be in a zone with 4G network coverage and have a compatible device.
4G is available in a quite a number of Belgian cities (consult the network coverage map on www.proximus.be/4G.
Access to the 4G network is included in all Proximus rate plans, except for Mobile Internet Comfort 15h, Evening&Weekend et Free Weekend.
All customers benefit from a speed of up to 25 Mbps. Customers with a Generation Connect, Proximus Smart+ 50 or 65, Bizz Smart Intense, Bizz Smart Europe or the Mobile Internet options benefit from an ultra-fast connection of up to 129 Mbps.
As an introductory offer, all customers will benefit from the maximum speed during the first six months.
If you have a rate plan in which data is not included, you pay per MB of mobile Internet used.

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