Everything for the home

TV viewing, surfing and calling

Go on, choose your Familus!

Frequently asked questions


I don’t have a Netflix subscription

After the installation of your Familus, within 10 days, you will receive a personal Netflix code via letter. This code has to be activated via www.netflix.com/promo before 15/04/2017, no financial information will be asked. When the code has been activated you will be able to consult the Netflix catalogue (directly via Proximus TV, the Netflix website or the Netflix app) without any purchase obligation. 

What happens after my 3 months?

The promotion will end after 3 months and Netflix will contact you. If you want to continue watching Netflix you will have activate a paying subscription via the website www.netflix.com. If you don’t answer, you will lose your access to Netflix.

I already have a Netflix subscription

After the installation of your Familus, within 10 days, you will receive a personal Netflix code via letter. This code has to be activated under your Netflix profile in the section ‘gifts and promotions’ before 15/04/2017. 

What happens after my 3 months?

When the promotion has ended, Netflix will continue billing as usual

Which Netflix subscription can I choose with my code?

The code gives a discount of €29.97 in total.

  • When you choose for a subscription of €9.99/month, you will receive exactly 3 months of free Netflix access.
  • When you choose for a subscription of €7.99/month, you will receive more than 3 months of free Netflix access.
  • When you choose for a subscription of €11.99/month you will receive less than 3 months of free Netflix access.

Proximus TV

I want to connect Proximus TV to more than 1 TV

No problem! Simply order your Familus and during the product configuration you’ll be able to add up to 2 extra decoders. For each extra decoder you pay €5/month.

If you are already a Familus customer you can order extra decoders here.

Other Packs

I would like another Pack combination

You can opt for a Pack without fixed line or see our other Pack combinations.

Need a mobile subscription in your Familus?

All the advantages of Familus...

... plus a mobile subscription with loads of mobile data, that’s Tuttimus! From €25/month you call unlimited and you can choose your favorite app for unlimited data usage.

Discover Tuttimus

Already customer?

I am already a customer and want to benefit from Familus.

No problem! Order Familus and your current subscriptions will be modified with this new configuration.

I am interested in Familus. What will happen to my current promotions if I order?

If you benefit from a joint offer (mobile subscription + smartphone), you keep your promotion (the conditions and number of products remain the same).

Some promotions (but not all) are compatible with Familus. Don't hesitate to call us on 0800 55 800 or visit one of our points-of-sale to find out if you can keep your promotion.

I have Familus without a TV bonus. What can I do to obtain one?

Simply order Familus with the TV bonus of your choice, and your subscription will be automatically modified.

How and how often can I change my TV bonus?

You can change your TV bonus twice a year via MyProximus.

Do I have to pay for the Familus installation?

No, you don't pay anything! The installation and activation (i.e. €59) are free.


  1. Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy.
  2. Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home depends on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. To discover the surfing speed in your home go to www.proximus.be/internetspeed.
  • Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.
  • Blockbuster: free Blockbuster (video on demand) with Familus or Tuttimus. The customer can choose one movie per month from an exclusive selection. The free movie can be rented at any time of the month. When the rental is activated, the movie is available for 48 hours. An unused free movie in a given month cannot be carried over to the next month. The catalog is updated regularly.
  • TV bonus option: the customer can only choose one TV bonus from a defined list and can change it twice a year. Proximus reserves the right to modify the offer with two months' notice.

Calling without counting the minutes:

  • Free Calls: unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.
  • Free Calls National: unlimited calls to fixed lines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Phone Line rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.74/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.
  • Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to fixed lines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to fixed lines and €0.55/minute to mobiles. Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.
    Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.
    Peak hours: Monday to Friday from 8 a.m. to 5 p.m.
    List of 39 foreign countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland + Morocco, Turkey, Canada and United States.

  • Proximus TV: for more information on the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv.
  • TV Replay: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.
  • Proximus TV application: offer valid in Belgium for all Proximus TV customers with a MyProximus account on the Proximus fixed or mobile networks, in a zone with Wi-Fi or 3G/4G coverage, via terminals such as tablets, compatible smartphones and laptops. However, the Proximus TV guide is accessible to all Internet users in Belgium.
  • Wi-Fi Hotspots: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Access to the Wi-Fi Hotspots service is included in Familus and can be activated via www.proximus.be.
  • Free installation: free installation by a technician (value: €59) for new Familus or Tuttimus customers.
Promotion conditions

Free Netflix for 3 months: offer valid from 17/10/2016 through 28/02/2017 for all customers who subscribe to a Familus or Tuttimus Pack. Eligible customers will receive their Netflix gift code within 10 business days of subscribing by letter. The Netflix gift code is activated on www.netflix.com/promo. Only one code will be provided per customer. The Netflix gift codes expire on 15/04/2017. The offer has a cash value of €29.97, which corresponds to 3 months of the "2 stream Netflix" service (Netflix on two screens). You can apply the value of the offer to a different plan, or other services offered by Netflix. Exchanges of this kind may alter the duration of the offer. With the exception of the above-mentioned exchange, the offer cannot be exchanged (e.g. for Netflix gift subscriptions). The offer cannot be reimbursed and is subject to current legislation. The Netflix service price plans are subject to change. If the price plan of the Netflix service should change before you use your gift code, while this offer is valid, you will be entitled to the equivalent total value for the new price plan. Valid for the full term of the contract between Netflix and Proximus, and subject to changes imposed by Netflix. For more details, surf to www.netflix.com/termofuse. Proximus makes Netflix available, not just via the Proximus TV decoder, but also on a computer and other devices connected to the Internet. To watch Netflix on Proximus TV, customers must have an Internet subscription and TV subscription from Proximus.

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