As from 7 December, your Proximus Cloud will be updated with new features, a simpler, even more attractive interface, a complete overview of your account, and much more. Any questions? Read on.
The migration of the old version of the Cloud to the new one will start on Wednesday 7 December 2016 and end on 31 December 2016.
If you access the Cloud via the app (the mobile app on your smartphone/tablet or the desktop app on your computer): as from 7 December you will receive a notification via your app and/or the Store inviting you to perform an update. All your data were migrated in advance by us.
If you have access to the Cloud via www.belgacomcloud.be: from now on, simply connect via www.proximuscloud.be. You will have access to the old version on www.belgacomcloud.be until the end of 2016 (but won't be able to change or delete your files).
If you access the Cloud via the mobile app (with your smartphone/tablet): after 7 December 2016, if you haven't updated your mobile app, the content will be inaccessible. But don't worry, it won't be lost. You just have to perform the update to access it again. For this, visit the Store or your MyProximus account.
If you access the cloud via the desktop app (with your computer): after 7 December 2016, if you haven't updated your desktop app, its content will be in "read only" mode until the end of 2016. From 2017, its content will be inaccessible. But don't worry, it won't be lost. You just have to perform the update for the "edit" mode to become available again. For this, go to your MyProximus account or on www.proximuscloud.be.
After the migration from the old Cloud to the new one, i.e. 7 December 2016, you may not immediately find certain documents, photos, or videos in your storage space.
There may be different reasons for this.
In the e-mail or letter you received about the new Proximus Cloud, we informed you that to connect to the new version you would need to use your MyProximus login and password. Your old codes have been deactivated. Forgotten your MyProximus access codes? No problem, click here to recover them.