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Details of the measurements per operator

Focus on the mobile customer experience

The Mobile Customer Experience Dashboard is inspired by the method used by the French telecom regulator ARCEP and was developed by Proximus to measure the quality and visualize the customer experience of the network for the customer. Each box in the tables below is a measured situation, that is a combination of type of device, type of use and type of place. Each test situation was repeated at leased 130 times to achieve a representative result.

The measurements were performed by the independent agency Commsquare that regularly performs tests on the networks of Proximus. This means a car equipped with receptors drives by the Belgian roads to measure the quality. The car drives approximately 8,100km along Belgian roads to measure the quality of the network anywhere. In addition, walk test were done during 40 days. A total of 16,500 voice calls per operator and 6,300 data tests per operator were performed. Measurements conducted by Commsquare in Q3 2016 (03/08/2016 - 14/09/2016).

In 93% of the cases on the dashboard Proximus has the highest score or is equal to other operators, versus 72% for Orange and 34% for Base.

podium

Proximus 4G device

National in cities, rural communities and on roads The 15 most important city-environments The major roads (highways and N-roads) Other communities outside of the 15 most important In indoor locations and tourist areas In the train (during peak hours)
Successful calls
Time to setup a call
Sound quality
10 MB download file
Upload 5 MB file
Download of a webpage
Video streaming without interruptions
Start video streaming
SMS

 Proximus on par with a competitor

 Proximus is first

 Proximus lower than a competitor

Proximus 3G device

National in cities, rural communities and on roads The 15 most important city-environments The major roads (highways and N-roads) Other communities outside of the 15 most important In indoor locations and tourist areas In the train (during peak hours)
Successful calls
Time to setup a call
Sound quality
10 MB download file
Upload 5 MB file
Download of a webpage
Video streaming without interruptions
Start video streaming
SMS

 Proximus on par with a competitor

 Proximus is first

 Proximus lower than a competitor

Orange 4G device

National in cities, rural communities and on roads The 15 most important city-environments The major roads (highways and N-roads) Other communities outside of the 15 most important In indoor locations and tourist areas In the train (during peak hours)
Successful calls
Time to setup a call
Sound quality
10 MB download file
Upload 5 MB file
Download of a webpage
Video streaming without interruptions
Start video streaming
SMS

 Orange on par with a competitor

 Orange is first

 Orange lower than a competitor

Orange 3G device

National in cities, rural communities and on roads The 15 most important city-environments The major roads (highways and N-roads) Other communities outside of the 15 most important In indoor locations and tourist areas In the train (during peak hours)
Successful calls
Time to setup a call
Sound quality
10 MB download file
Upload 5 MB file
Download of a webpage
Video streaming without interruptions
Start video streaming
SMS

 Orange on par with a competitor

 Orange is first

 Orange lower than a competitor

Base 4G device

National in cities, rural communities and on roads The 15 most important city-environments The major roads (highways and N-roads) Other communities outside of the 15 most important In indoor locations and tourist areas In the train (during peak hours)
Successful calls
Time to setup a call
Sound quality
10 MB download file
Upload 5 MB file
Download of a webpage
Video streaming without interruptions
Start video streaming
SMS

 Base on par with a competitor

 Base is first

 Base lower than a competitor

Base 3G device

National in cities, rural communities and on roads The 15 most important city-environments The major roads (highways and N-roads) Other communities outside of the 15 most important In indoor locations and tourist areas In the train (during peak hours)
Successful calls
Time to setup a call
Sound quality
10 MB download file
Upload 5 MB file
Download of a webpage
Video streaming without interruptions
Start video streaming
SMS

 Base on par with a competitor

 Base is first

 Base lower than a competitor

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